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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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My ricoh c410dn is not being recognized by my windows 10

Customer Question

my ricoh c410dn is not being recognized by my windows 10 computer.
USB device not recognized. The last device you connected to this computer malfunctioned, and Windows does not recognize it
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.

Hi, My name is ***** ***** i will be assisting you

You have mentioned in your question that you have already tried the printer on different computers

the other computers are running on windows 10 or earlier windows versions

Customer: replied 2 years ago.
I have tried on XP, 8.1 and 10.Different cables, different printers tried a hard reset with the c410dn.
Expert:  Michelle replied 2 years ago.

have you tried a different usb printer cable?

Customer: replied 2 years ago.
I have tried another cable as stated above.
Expert:  Michelle replied 2 years ago.

Let me know the time you could be online and available i would like to fix the when we both are online same time so suggest me a time so that i can be online too same time.

Customer: replied 2 years ago.
I will be at my office at 12:30 pm pacific standard time if that works
Customer: replied 2 years ago.
Michelle,I have not heard back from you and at this point I can't wait any longer. I am going to be calling a local technician.Not satisfied with your work.