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Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 37435
Experience:  Troubleshoot printers, scanners, etc.
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My Brother MFC-7360N Printer with a NEW TN450 Toner

Customer Question

My Brother MFC-7360N Printer with a NEW TN450 Toner cartridge will not work.
It keeps saying "Replace Drum".
What can I do to get it to work?
Prof. Mike Hoffman
Submitted: 1 year ago.
Category: Printers
Expert:  Viet - Printer Tech replied 1 year ago.


I'm sorry about the issue. Please try the following fix:

1. Open the printer's front panel.
2. Press the Clear/Back button. The printer's display should show: "REPLACE DRUM? 1. Yes 2. No"
3. Ignore the display, but just press the 3 keys *00 on the keypad one at a time. (That is asterisk, zero, zero. Then it should show "Accepted" on the display.)
4. Close the front panel. Then check printing.

Please reply at the box below. Thank you.