How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan, Engineer
Category: Printers
Satisfied Customers: 25418
Experience:  Computer networking/repair. 12+ years experience.
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I cannot send faxes from my Canon MX860.Telstra says if the

Customer Question

I cannot send faxes from my Canon MX860.Telstra says if the land line is working the fault is not theirs but it seemed to have coincided with their technician being here. It could be a faulty lead I just dont know enough to rectify it
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is it possible for you to test a regular corded phone plugged into the same all jack the canon had been on?
Test if you're able to make and receive calls on it.

Can you also tell me if you are able to receive faxes successfully?

Customer: replied 2 years ago.
I don't generally receive faxes it is simply used for printing emailed documents and signing then faxing back . I can get wall phone from garage and plug into phone socket to test
Expert:  Nathan replied 2 years ago.

Thanks, ***** ***** know how that phone works.

Since you are doing emailed documents, is there any reason you couldn't sign then can and email back rather than fax back?

That doesn't really take any longer and gives you the added advantage of having proof of when the docs were submitted.

Customer: replied 2 years ago.
The machine won't scan to my PC either
Expert:  Nathan replied 2 years ago.

Any particular reason? Any error codes given with either fax or scan attempts?
Have you tried scanning FROM the pc, meaning to initiate the scan from the canon software on the computer, rather than trying to tell the canon to scan and then send the file to the computer the other way?

Customer: replied 2 years ago.
Sorry I am not at my home for the next 3 days. I could not rectify the problem. I wondered if I re installed the printer if it might fix the problem
Expert:  Nathan replied 2 years ago.

No problem, take your time.

The print drivers/software will have no effect on this, it is either a line fault or a faulty fax modem inside the printer.
Were you able to test receiving ever?

Can you try going into the setup menu on the printer, under fax options, then disable ECM and reduce the modem (tx speed) to lowest level, then try again?