How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Shefin Your Own Question
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5367
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
Type Your Printers Question Here...
Shefin is online now
A new question is answered every 9 seconds

Cannon MC 2500 PIXMA

Customer Question

Cannon MC 2500 PIXMA
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please clean the scanner glass thoroughly in order to get the issue resolved. The issue will occur only if you use the ADF in order to scan or copy.

If there is a dust or any particle on the scanner glass, it will come as a line, when the paper moves through it (when you use the ADF). I would suggest you try cleaning it in order to get the issue resolved.

If the issue persists, or you have any questions, please be back and let me know.

If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!

Thank you!

Customer: replied 2 years ago.
I cleaned the glass several times and I am still getting a solid 1/2 inch dark black line that runs the entire length of the copy that is nearest to the paper feed side of the glass.
Expert:  Shefin replied 2 years ago.


May I know the exact model number of the printer? E.g. Canon Pixma MG2520.

Thank you.