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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5613
Experience:  B.Sc. Computer Science with Honors
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My Brother MFC7360N, will not work on scan and also it will

Customer Question

My Brother MFC7360N, will not work on scan and also it will not print saying offline? I did move, what am I doing wrong? Rick
Submitted: 2 years ago.
Category: Printers
Customer: replied 2 years ago.
ow long does it take to answer my printer issues??
Customer: replied 2 years ago.
What is the hold up!!!
Expert:  Michelle replied 2 years ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.

I am sorry to hear that you are facing problem with your printer.

i have just received your question so i would like to answer and fix the problem for you .

Please let me know how is the printer connected wifi or usb.

Customer: replied 2 years ago.
It is set up by wifi, and was printing for a while no it has stopped. I also cannot scan?
Expert:  Michelle replied 2 years ago.

please let me know the operating system installed on your computer

also follow the below sequence

turn off computer, router and printer

then turn on computer first..once you reach desktop, then turn on router and then printer

Expert:  Michelle replied 2 years ago.

let me know if printer still shows offline or comes to online status