How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 11198
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Pro 10 making 3 rows of tightly spaced horizontal lines 1"

Customer Question

Pro 10 making 3 rows of tightly spaced horizontal lines 1" wide on all prints. Using matte finish paper.
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

Are the lines evenly spaced down the page?

Are the lines across the full width of the page?

Can you scan a page and post me the file so that I can look at the defective print? that would save a lot of back-and-forth dialogue about the problem.

The problem might be with the feed rollers, perhaps. But I would have to see the lines on a printed page first.

Also - it might be a problem with the ink cartridges or the printhead. Please try doing a test print and see whether the problem shows up a certain way that way. (Test prints may be done using the maintenance functions of your printer's software on your computer. A Nozzle Check page would be ideal, if you can do one.)