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How do I set up my mx420 to my acer computer?

Customer Question
how do I set up my mx420 to my acer computer?
Submitted: 2 years ago.Category: Printers
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Answered in 1 minute by:
8/28/2015
Technician: Michelle, Printer Expert replied 2 years ago
Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 6,033
Experience: B.Sc. Computer Science with Honors
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Hi my name is ***** ***** i will be assisting you today.

Let me know the operating system you have on the Acer computer.

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Customer reply replied 2 years ago
my computer uses windows 8
Technician: Michelle, Printer Expert replied 2 years ago

how is the printer connected to the computer usb or wireless.

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Customer reply replied 2 years ago
usb
Customer reply replied 2 years ago
I was told I could use wireless, but that the usb would be faster and have better results.
Technician: Michelle, Printer Expert replied 2 years ago

is the printer connected to the computer?

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Technician: Michelle, Printer Expert replied 2 years ago

i am listing the steps to be followed

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Technician: Michelle, Printer Expert replied 2 years ago

we will need to install a series of softwares...

There is an optional Remote Connect Service - Quick Resolution

if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.

Let me know which service would you prefer.

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Customer reply replied 2 years ago
I can get the printer to print, but I can't get the computer to show me any place to activate the scan system.
Technician: Michelle, Printer Expert replied 2 years ago

so would you like me to remote connect and do this or should i share the steps with you

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Customer reply replied 2 years ago
I do have an install disc, but I used it to install on my old computer and then on another one at the office, now the computer won't even recognize the disc.
Technician: Michelle, Printer Expert replied 2 years ago

that disc will not work on this computer

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Technician: Michelle, Printer Expert replied 2 years ago

i will give you the steps below

please click on below link

http://www.usa.canon.com/cusa/support/consumer/printers_multifunction/pixma_mx_series/pixma_mx420#DriversAndSoftware

in the page that opens download and install the MP drivers listed under drivers category

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Technician: Michelle, Printer Expert replied 2 years ago

under software, click on the below softwares and download an d install each one of them

Easy-PhotoPrint EX Ver. 4.5.0 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/... 08/04/15
Easy-WebPrint EX Ver. 1.6.0 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vi... 08/04/15

MP Navigator EX Ver. 4.1.4 (Windows 10/10 x64/8.1/8.1 x64/8/8 x64/7/7 x64/Vis... 07/22/15

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Technician: Michelle, Printer Expert replied 2 years ago

once you have installed all of them try scanning and let me know the status

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Technician: Michelle, Printer Expert replied 2 years ago

once you have installed the softwares, ..open the mp navigator program and then click on scan option to scan

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Technician: Michelle, Printer Expert replied 2 years ago

let me know if you face any difficulty or have any questions

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Technician: Michelle, Printer Expert replied 2 years ago

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