How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10782
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I just purchased the Epson WF-3640. The issue is sometimes

Customer Question

i just purchased the Epson WF-3640. The issue is sometimes the printer does NOT recognize the iMAC computer (Myrnna's iMAC")and it just indicates "last used" and will NOT scan to the computer. Itused to recognize and scan through to the iMAC. Frustrating
with a new purchase. I allready tried to correct through APPLE-. Richard
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

If you have not installed the drivers properly, from the disc that should have come with your new Epson computer, then you may have troubles of this sort, because your computer may have self-configured to use a default driver that is only approximately right for the printer you now have. (What printer did you have before?) (Is there another Epson printer on the same network?)

If you need instructions for doing so, let me know the MAC OS X version on your iMac, please, and I will instruct you further.