How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Electronics Pete Your Own Question
Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 18127
Experience:  HNC Computing; Large format and multifunction printer expert
Type Your Printers Question Here...
Electronics Pete is online now
A new question is answered every 9 seconds

I have a canon imagerunner 3880i color laser printer/copier.

Customer Question

I have a canon imagerunner 3880i color laser printer/copier. When I print 11x17 pages, the image comes out looking like it has a wrinkle or crack across it. It isn't in the page, it's in the printed image iteself. Do I need to replace a fuser or something?
Submitted: 2 years ago.
Category: Printers
Expert:  Electronics Pete replied 2 years ago.

Hi there,

Wrinkles in the paper will happen if the paper does not feed in correctly.

Usually this is caused by a small scrap of paper stuck inside the machine.

Disassemble as much of it as you can and use tweezers or compressed air to help remove any stuck pieces of paper.

Customer: replied 2 years ago.
This isn't a wrinkle in the paper (I put that in the description). This is a crack or wrinkle in the printed IMAGE itself. The paper feeds fine and is perfectly smooth. I only see this issue when printing large format paper sizes. So for example....when I print a word doc on 11x17 paper, the document has a spot where the ink/image is missing in a crack shape. If I print a photo of that size, the same thing appears, always in the same place. As if whatever is adhering the toner to the paper is cracked or broken in a specific spot and it doesn't come out correctly in that spot. I am adding files so you can see what I mean.
Expert:  Electronics Pete replied 2 years ago.


Thanks for the files - I can see what you mean now.

This is not caused by a defective drum or fuser, since the printer prints ok on other size pages.

Does the 11x17 paper feed from a different tray?

Customer: replied 2 years ago.
I could test the manual feed option also to see if the problem is visible on that different isolate the tray for the 11x17....
Expert:  Electronics Pete replied 2 years ago.

Let me know how it goes?

Customer: replied 2 years ago.
okay from the manual feed it looks perfect too. So must be drawer? Do I replace whole drawer or do u know if there is a specific roller or something doing that? Could be rollers on the side too where the 11x17 paper is fed out of drawer and up the side of the machine. model c3380i
Expert:  Electronics Pete replied 2 years ago.

It is more likely to be caused by the rollers that are feeding the paper from its drawer.

Check those rollers for any obvious contamination and clean them first.

If that doesn't help, then they will need to be replaced.