Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is ***** ***** I will be the expert working with you today to help resolve the problem you have posted.
how is the printer connected to the computer usb or wireless.
unplug the printer and power it off.
go into the control panel windows and look for add remove programs and remove canon driver and software completely.
reboot the computer and download the latest driver software and install it.
let me know how it goes.
There is an optional Remote Connect Service - Quick Resolution
Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.let me know if you want to opt for remote assistance
you installed wifi or usb driver.
during installation it give you the option to select usb or wifi.
does the model has a touch screen or a menu button on the printer.
follow the steps on the printer
Press menu button go to settings use the arrow to select wlan or wireless press ok and then use the arrow to reset wireless lan and press ok.
once done follow the same steps go to wireless settings search for the wireless router select and connect.
i will open the question to other experts for there view as i am running out of ideas.
I'm sorry about the issue. I'm another expert; I will help you with this. Do you mean during installation, the computer did detect the wireless printer, and installed fine, but could not print?
It looks like this printer model is not fully compatible with Windows 10. Would you like to back to your previous working Windows version?
Please let me know. Thank you.
It looks like you are not there now, but let me provide a suggestion you can try when you are available.
- Please click on the Start icon (which is the windows logo icon) located at the lower left corner of the computer's screen, then click on Update & security, then click on Recovery option on the left, then click on the option to go back to your previous windows 7, or 8 or 8.1.
When you are available, please reply back continue. Thank you for your patience,