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Nathan, Engineer
Category: Printers
Satisfied Customers: 25457
Experience:  Computer networking/repair. 12+ years experience.
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I have a HP Envy 5535, and I cannot get it to print from

Customer Question

I have a HP Envy 5535, and I cannot get it to print from anywhere, .doc, email, online, etc.
What can I do?
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Is it entirely unresponsive, or does it try to print but gives a blank page?

Expert:  Nathan replied 2 years ago.

If you make a photocopy direct from the glass, does that work?

Customer: replied 2 years ago.
Tries to print but gives a blank page, except for logos. My name/etc. is on the page, no text or .doc content.
Customer: replied 2 years ago.
I can't tell how to make a copy directly from the glass.
Expert:  Nathan replied 2 years ago.

Paper face down on the glass,

press the copy icon (looks like 2 pages laying on top of each other)

choose black or color, start

Be sure to test this in both black only as well as in color mode, please.

Customer: replied 2 years ago.
I get a blank page
Expert:  Nathan replied 2 years ago.

Thank you for checking.

These symptoms point to either a clogged/contaminated print head, or a faulty print head.

You can try going into the setup/maintenance menu on the machine and running the “clean print head” function, if it doesn’t work try it a second time. If it still doesn’t print anything, you’ll need to do a manual cleaning.

I have to caution you up front though that the manual cleaning process is messy and time consuming. It also has a low chance of success, if you see no improvement at all from the automated cleaning. It is most likely a hardware failure (bad head) which the cleaning can’t fix, as printheads are a wear item and do fail with time/use.

If you're still under the 1 year hp factory warranty, stop at this point, and call them for a replacement claim.

Otherwise, realistically, it’s time for a new printer, if you're beyond the 12 month warranty. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.

That said, it doesn’t hurt to try, if you wish. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, or I can recommend replacement options if you prefer.

Best regards, ***** ***** for the news,