Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm John, one of the JustAnswer experts here to help. It would be extremely beneficial if you could please answer the following:
* What version of Windows/Mac are you running? Ex. Windows 8.1 or Mac 10.9.5
* Is this the first time you've tried printing with this printer?
* Has this printer been connected with any other machines and printed successfully before now?
* Have you installed the drivers for this printer manually or are you letting the operating system do this automatically?
Were you able to read my messages sent to you?