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Electronics Pete
Electronics Pete, Engineer
Category: Printers
Satisfied Customers: 17698
Experience:  HNC Computing; Large format and multifunction printer expert
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I have a Brother MFC9330cdw. After a paper jam Whenever I

Customer Question

I have a Brother MFC9330cdw. After a paper jam Whenever I receive a fax I get a paper size error that indicates the paper size is not compatible with duplex. This takes the printer offline. I did a factory reset and this worked until I received my first fax. then it prints the fax once - then paper size error the reprints the fax and same error. Ad nauseum until i reset.
Submitted: 2 years ago.
Category: Printers
Expert:  Electronics Pete replied 2 years ago.
Hi there,
I think it is a sensor too.
Check for any small fragments of paper trapped inside the printer.
Use compressed air to help dislodge any small pieces of paper.
Let me know if that works?