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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Brother HL-3040C holds the documents in que and will not

Customer Question

My Brother HL-3040C holds the documents in que and will not print
Submitted: 2 years ago.
Category: Printers
Expert:  Viet - Printer Tech replied 2 years ago.
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is the printer connected to the computer with a USB cable?
What's the status of the light on the printer?
Do you have windows xp, vista, or 7, or 8, or mac computer?
Please reply at the box below. Thank you
Customer: replied 2 years ago.
Through a cisco router
steady green
I think 7
Customer: replied 2 years ago.
I just had some guests arrive. I need to go. It may be a couple hours but I will be back. Sorry. Didn't see this coming.
Expert:  Viet - Printer Tech replied 2 years ago.
Click on Start -> Devices and Printers, then click on the option "Add a printer" at the top, then click on the network/wireless option, then does it see any IP address numbers, such as
That's okay; please let me know later. Thank you.