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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5470
Experience:  B.Sc. Computer Science with Honors
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My HP Officejet 4635 will not except my down load. I have

Customer Question

My HP Officejet 4635 will not except my down load. I have windows 10 and the DVD that came with the printer is forXP,vista,7,8,8.1 Version 32.3
Submitted: 1 year ago.
Category: Printers
Expert:  Michelle replied 1 year ago.

Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem.

Click on the link below to download and install the driver

http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-4600-e-All-in-One-Printer-series/5305049/model/5395740#Z7_3054ICK0KGTE30AQO5O3KA30R1

Expert:  Michelle replied 1 year ago.

There is an optional Remote Connect Service - Quick Resolution

Remote access is an optional additional service offer with a minimal one-time flat fee ($22). It is 100% safe which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for.
let me know if you want to opt for remote assistance