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Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5293
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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I have a Wireless Brother MFC-J435W and once I upgraded to

Customer Question

I have a Wireless Brother MFC-J435W and once I upgraded to Windows 8.1 the scanner section of the printer is not recognizing the computer. I can print but not scan. I tried reconnecting the printer/scanner but it did not help. Any suggestions?
Thank You. C.
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.


Thank you for your question. I am Shefin and I look forward to helping you with your issue today.

Please try scanning using the following and let me know if you are able to scan.

  1. Place the item that you want to scan on the scanner glass, or load it into the automatic document feeder (ADF) if your printer has one.

  2. Right-click or touch and hold the lower left corner of the computer screen to display the contextual menu.

  3. Click or tap Search.

  4. Click or tap Apps () if it is not already selected.

  5. Type "Fax and Scan" in the search box.

  6. Click or tap Windows Fax and Scan in the results.

  7. Click or tap New Scan, and then click or tap Scan.

Thank you.