Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you’re having trouble.
Are you getting a carriage jam message, or are you just seeing that it won't move?Where exactly is it stuck at? Is it parked all the way to the right?
Thank you for confirming.
What happens in this case is that the printhead gets hung up on the absorber system and can't move. Regardless of use/condition, the printer is well past its 3 year service life, and there are many components that will wear out and fail just from age.
You can try sliding something like a thin piece of metal or thick card stuck under the head so it can move up and slide over the absorber. Typically though this is only temporary and as soon as it goes to park it gets hung up again. This usually relates to a failed cam motor.