How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Nathan Your Own Question
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25457
Experience:  Computer networking/repair. 12+ years experience.
59725966
Type Your Printers Question Here...
Nathan is online now
A new question is answered every 9 seconds

I have a carriage jam on hpj6480 Can't slide carriage left

Customer Question

I have a carriage jam on hpj6480
Can't slide carriage left manually
Any ideas? Thanks
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Are you getting a carriage jam message, or are you just seeing that it won't move?
Where exactly is it stuck at? Is it parked all the way to the right?

Customer: replied 2 years ago.
carriage jam message
Parked all the way 2 right
FYI this printer has been inactive for around 5 years but is in mint condition
Expert:  Nathan replied 2 years ago.

Thank you for confirming.

What happens in this case is that the printhead gets hung up on the absorber system and can't move. Regardless of use/condition, the printer is well past its 3 year service life, and there are many components that will wear out and fail just from age.

You can try sliding something like a thin piece of metal or thick card stuck under the head so it can move up and slide over the absorber. Typically though this is only temporary and as soon as it goes to park it gets hung up again. This usually relates to a failed cam motor.