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Nathan, Engineer
Category: Printers
Satisfied Customers: 25467
Experience:  Computer networking/repair. 12+ years experience.
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Why is my brother printer mfc--j825dw printing blank paper

Customer Question

Why is my brother printer mfc--j825dw printing blank paper
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

Could you please try making a photocopy for me, directly from the glass, in both black and color modes? Let me know how those come out.



Customer: replied 2 years ago.
OMG- this time it printed out what I asked for 1st in B&W, now let me try color. Earlier no matter what we did it just wouldn't print anything.The real test will be if I ask it to print something else that I already tried. Hold On while I print you in color.
Expert:  Nathan replied 2 years ago.

Thanks. I'm asking about the copy function so that we can isolate if this is a printer or a computer issue.