Printer Repair Questions? Ask IT Technicians for Answers ASAP
I'm sorry about the issue, please try the following in order to reset the drum:
- Open the front cover, and hold the “GO” button until all the four LED’s are lit. Then release the “GO” button and close the front cover.
If needed, please do a factory reset on the printer:
If needed, also reset the toner with the following steps:
1 – Turn off your Brother printer.2 – Open the front cover of your Brother printer (don't close the cover until step 7.)3 – Hold the Go button while turning on your Brother printer. All LEDs turn on and the Ready LED will turn off.4 – When the Ready LED turns off, release the GO button. All LEDs will turn off.5 – Press the Go button 2 times (Toner, Drum, and Error LEDs turn on).6 – Press the Go button 7 times. All LEDs turn off and then the Error LED will turn on.7 - When the Error LED stays on, close the front cover. The Error LED will turn off and the Ready LED will flash briefly.8 – Verify the Ready LED is on steady and the Toner LED is off. Once you are done, check printing.Please reply at the box below to continue troubleshooting. Thank you.