Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I had a brothers printer before now I have a cannon pix a

Customer Question
mg2900 I can't print from...
I had a brothers printer before now I have a cannon pix a mg2900 I can't print from my iPad or iPhone. when I hit select printer it tells me no AirPrint printers found
what do I do.
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
8/11/2015
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26,407
Experience: Computer networking/repair. 12+ years experience.
Verified

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble.

What is the full and complete model number of your printer?
2900 is the series, but not the actual model. It may be MG2920 for example.

Ask Your Own Printers Question
Customer reply replied 2 years ago
MG2900
Technician: Nathan, Engineer replied 2 years ago

Okay, this is a limitation of the printer itself. The MG2900 series printers are extremely basic models (there is a reason they sell for around $30). This printer lacks airprint technology - you cannot print to it directly from your iphone/pad. The printer is simply not capable of this feature.

You can however install a special canon app on your devices to get some print functionality.

Go to the app store and search for "PIXMA Printing Solutions". That app gives you some limited printing ability (saved documents, photos, etc).

If you need full airprint functionality, then you'd need to consider a different printer model. I'll be happy to recommend some more capable printer options, if you prefer to go that route.

Best regards,

Nathan

Ask Your Own Printers Question
Customer reply replied 2 years ago
I PAID 50 Some dollars and its prints photos scan to my smartphone and tablet. the problem is
that I need help on how to disprogram the brother I had and program the cannon
Technician: Nathan, Engineer replied 2 years ago

The printer routinely sells for as little as 30, that is where I got the number from.

Regardless of the cost, it is still at the base end of the feature spectrum.

While the printer does have a wireless capability, meaning it can be connected to your home wifi network, that will give you only wireless printing/scanning from computers and some android devices (via google cloud print). This model still lacks a specific "airprint" protocol however.

It seems you are asking a different question than you had posed initially.

There is no need to disprogram the brother, simply turn it off or disconnect it from your network (unplug).

You can then install the canon on your computer(s). Again though because it is a very simple model, and lacks a touch screen, you have to connect it to your network manually, by plugging the printer into your computer with a usb cable then using the canon software to "teach" it how to access your network.

At that point the usb can be unplugged for wireless use (but still not by airprint, which is outside the capabilities of this model, the best you can get is the app I mentioned).

Ask Your Own Printers Question
Customer reply replied 2 years ago
that is not what the instructions read. I will go back to where i got it from and ask them,
since I got no help from you please refund my money back to my amexco
Technician: Nathan, Engineer replied 2 years ago

What are you seeing in the instructions that you feel is different?
It does mention it can be used with phone/tablet, but that is specific to use through the google cloud print function for android devices. Unless you specifically see the term "air print" which is not listed for this model, it isn't directly compatible. That is why you need to use the canon app instead.

Ask Your Own Printers Question
Customer reply replied 2 years ago
IM STILL GOING TO WHEREI BOUGHT IT AND RETUTN IT FOR ANOTHER IF I HAVE TO.
PLEASE REFUND MY MONEY
Technician: Nathan, Engineer replied 2 years ago

You can certainly do so, in fact I would recommend it, you are better off with a more capable model, which is why I offered to recommend some for you.

I have no control over billing however.

I am an independent technician and I've spent my personal time, unpaid, in a good faith effort to assist with the question for which you solicited my services. I am only paid for my efforts when customers such as yourself leave positive feedback for my work. Again I apologize there is not a better outcome here, though this is really beyond either of our control. I do hope you’ll consider leaving a positive rating for me, rather than “shoot the messenger”, so that I may get credit for my time spent in good faith to answer your question accurately. While I understand this is not the news you wanted to hear, it is a limitation of the printer hardware.

Best regards,

Nathan

Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago

Also, If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC

Ask Your Own Printers Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 26,407
26,407 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,125 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,084 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,049 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

953 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
We bought a HP photo smart printer model# sdgoa-0703 at an
We bought a HP photo smart printer model# ***** at an estate sale, it was new and did't have a power cord , we are looking for one to power it up , the power supplies that are out there are 19 volt dc… read more
Jason Jones
Jason Jones
AAS Information Technology
6,316 satisfied customers
I have a BROTHERS INTELLIFAX 885 MC that doesn't receive
I have a BROTHERS INTELLIFAX 885 MC that doesn't receive messeges on its message center mode. Its stuck of the fax only mode. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,208 satisfied customers
Repeated paper jams. Brother mfc-8810dw. It's not the
it's not the computer because the jams are happening when copying also … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
My wireless printer is offline how do i put it online.
my wireless printer is offline how do i put it online … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
I have an HP officejetpro 8500A and have had trouble with
I have an HP officejetpro 8500A and have had trouble with eratic printing - not even readable. Today I spent $79 on new color cartridges and it didn't … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
Issue:I have an ACER ASPIRE ONE 722 and an HP DESKJET 1000
Issue:I have an ACER ASPIRE ONE 722 and an HP DESKJET 1000 printer.- Please advise how they can be successfully connected so that I can get my own printing done.Thanks-BILL ********** NOV.15.… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
You can be my savior. I have an Envy 7645 and put in a print
Pearl, You can be my savior. I have an Envy 7645 and put in a print job a couple of days ago. It is several pages of pictures. I now do not want them and it won't let me out. When I shut off the print… read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
I cannot connect to y computer. It worked fine one day and
I cannot connect to y computer. It worked fine one day and the next day, the computer could not recognize the printer … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
I just bought an HP laptop and trying to hook up my Epson XP
I just bought an HP laptop and trying to hook up my Epson XP 410 printer and having problems … read more
Viet - Computer Tech
Viet - Computer Tech
Computer Technican
Bachelor\u0027s Degree
952 satisfied customers
THE COLORS ARE ALL WRONG. XP 830. HP LAPTOP WINDOW 10. A
THE COLORS ARE ALL WRONG JA: What's the make/model number of your printer? How old is it? Customer: XP 830 JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are y… read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
How to fix Error Code:0x97? Epson WorkForce WF-3620. About 3
How to fix Error Code:0x97? JA: What's the make/model number of your printer? How old is it? Customer: Epson WorkForce WF-3620. About 3 years old. JA: What kind of computer are you printing from (Mac … read more
Harold Hanna
Harold Hanna
Sr System Administrator
Associates in General Studies
68 satisfied customers
My printer dont print, it is spooling. I just bought it this
my printer dont print, it is spooling JA: What's the exact make and model of your printer, and can you guesstimate how old it is? Customer: i just bought it this year, HP envy 4520 JA: What kind of co… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
High I just started sdsssstshis appon 10202017. It wodrked
High I just started sdsssstshis appon 10202017. It wodrked jine ror a few dayes then it stoped . In have'at been aable to print off my hp for over a weeek? … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
Warning light on memory button light on. Epson photo rx510
epson photo rx510 more than ten years? belong to friend who only prints photos using xp … read more
Josh
Josh
It Support Specialist
Associate Degree
5,125 satisfied customers
Canon Pro-100 is idle and will not connect to my Mac. not
Canon Pro-100 is idle and will not connect to my Mac. not using bluetooth, cable connected! … read more
Joel Kalman
Joel Kalman
Computer Specialist
Master of Science Degree
62 satisfied customers
What is the LAN set up? Cannon TS9120. Apple I pad. This is
Earlier it asked for my passwprd for AOL which I have not been with for about 8-10 yrs I am with gmail.… read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
Cannot get my scanner to connect. My printer is connected to
cannot get my scanner to connect. My printer is connected to my wifi. I have a newly registered printer and a new notebook with win 10 need to send off legaldocuments asap … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
How do I increase the size of the font? The printer is
I seldom use this printer and needed to download some books. … read more
Kris R
Kris R
IT Manager
Computing
2,257 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x