How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10785
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

Brother MFC-295CN Message says Print Unable 34. See

Customer Question

Brother MFC-295CN Message says Print Unable 34. See Troubleshooting and Routine Maintenance Chapter in User's Manual
Submitted: 1 year ago.
Category: Printers
Expert:  Russell H. replied 1 year ago.

Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.

That error message signifies some sort of printhead motion or carriage motion fault. The carriage is not moving properly, or the printhead has a problem. Or the machine's workings are simply not in order vaguely in reference to carriage and printhead.

Open the printer, and see whether the carriage moves into place in the middle of its range. If it does not, there is confirmedly a problem with the carriage motion and sensing of carriage motion and position.

Look for loose parts within the machine, or paper that might be jamming in the works, or anything of that sort.

Also inspect as to whether the 'encoder strip' might be dirty or have dirt or dust clinging to it. If it does, then it may need to be cleaned (if so I will give you instructions as to how to go about cleaning it.)

The 'encoder strip' is located where the red outline shows it in this picture:

Let me know what you observe and find upon inspection, and whether the printhead/carriage assembly moves, or is staying in place when you open the top cover, and I will instruct you further as to what to do.