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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a mfcj270w printer. My black ink cart. does not work.

Customer Question

I have a mfcj270w printer. My black ink cart. does not work. I bought another and it still does not work. When I print it prints blue. Hard to read. I have done the steps on the menu without any success. I need help.
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.

Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority.

Sorry to hear you’re having trouble with your printer.

Are you using new/genuine brother cartridges, or generic/refilled ones?
Can you try making a photocopy, direct from the glass, and let me know how those come out?