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I have a mfcj270w printer. I am having trouble with black

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I have a mfcj270w printer...
I have a mfcj270w printer. I am having trouble with mike black ink. When I print it will come out blue, not getting an black ink where there should be black ink.
Submitted: 2 years ago.Category: Printers
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Answered in 2 minutes by:
8/2/2015
Technician: Sudipto, Engineer replied 2 years ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 5,803
Experience: DIploma in Computer Hardware
Verified

Do you mean the black text is also printing is blue ?

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Technician: Sudipto, Engineer replied 2 years ago

Do you use genuine brother cartridges ?

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Customer reply replied 2 years ago
are you there
Technician: Sudipto, Engineer replied 2 years ago

Yes, I am waiting for your reply, I wanted to know, if you genuine brother cartridges or not?

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Customer reply replied 2 years ago
brother ink cart.
Customer reply replied 2 years ago
I bought another black ink cart and tried it and it was just the same. No black where there should be black.
Customer reply replied 2 years ago
it was a brother cart. also.
Technician: Sudipto, Engineer replied 2 years ago

Thanks for the information, as this printer have copier function, can you try to make some b&w nd color copies (not scan) and then let me know, how they are coming out from the printer.

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Customer reply replied 2 years ago
doing it now
Technician: Sudipto, Engineer replied 2 years ago

Thanks

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Customer reply replied 2 years ago
it copied black
Customer reply replied 2 years ago
black lettering came out black
Customer reply replied 2 years ago
it was not a dark black but more of a gray.
Technician: Sudipto, Engineer replied 2 years ago

Can you try to print this page and let me know, what is the color of the text ?

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Customer reply replied 2 years ago
printing
Technician: Sudipto, Engineer replied 2 years ago

OK

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Customer reply replied 2 years ago
printing out gray
Technician: Sudipto, Engineer replied 2 years ago

Can you tell me, how many times you have cleaned the printhead, after replacing the cartridge ?

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Customer reply replied 2 years ago
cleaned it 2 times.
Technician: Sudipto, Engineer replied 2 years ago

Do you use an USB cable to connect the printer with the PC ?

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Customer reply replied 2 years ago
no. wireless
Technician: Sudipto, Engineer replied 2 years ago

OK, do you have Windows 7 in your PC ?

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Customer reply replied 2 years ago
I do
Technician: Sudipto, Engineer replied 2 years ago

Please open Devices and Printers window and reply me back .

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Customer reply replied 2 years ago
they are open
Technician: Sudipto, Engineer replied 2 years ago

Do you see a check mark on the brother printer icon ?

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Customer reply replied 2 years ago
I see check mark by brother icon
Technician: Sudipto, Engineer replied 2 years ago

OK, now right click on the printer icon and select remove device and reply me back, after the icon disappear.

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Customer reply replied 2 years ago
the whole thing has disappeared.
Technician: Sudipto, Engineer replied 2 years ago

OK, now click on the Add a Printer or Device button from the top of that window. Let me know, what options do you get .

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Customer reply replied 2 years ago
wireless or usb
Technician: Sudipto, Engineer replied 2 years ago

Click on Wireless and wait when your PC scan for the wireless printer, let me know if your PC is able to find the printer or not ?

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Customer reply replied 2 years ago
it found it and wants to know to use already installed or reinstall
Technician: Sudipto, Engineer replied 2 years ago

Reinstall and after it completes, let me know if you see the printer icon with the check mark or not ?

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Customer reply replied 2 years ago
yesthe check mark is there and printed test page
Customer reply replied 2 years ago
printed test page it there is no black.
Customer reply replied 2 years ago
no black on test page
Technician: Sudipto, Engineer replied 2 years ago

Then print a black text document and let me know.

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Customer reply replied 2 years ago
now it is not printing the black in any color, it is left blank.
Technician: Sudipto, Engineer replied 2 years ago

OK, now make one more black copy and let me know, if you are getting black or not ?

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Technician: Sudipto, Engineer replied 2 years ago

Use black copy button

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Customer reply replied 2 years ago
it is coming up blank. nothing on printout or copy
Technician: Sudipto, Engineer replied 2 years ago

Can you check the ink level and let me know the status of the black ink ?

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Customer reply replied 2 years ago
this is taking to long and I have to go. It seems that you do not know the answer so I want my money refunded.
Customer reply replied 2 years ago
all new
Technician: Sudipto, Engineer replied 2 years ago

I can understand your frustration, but as I cannot see your printer, it is very difficult to say the exact reasons, that is why it is taking so much time. If we wish we can continue later.

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Customer reply replied 2 years ago
no thanks,bye
Technician: Sudipto, Engineer replied 2 years ago

OK

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Customer reply replied 2 years ago
you only made it worse, now I can not get anything in black to print out. not happy
Technician: PrintersGuru, Engineer replied 2 years ago
PrintersGuru
PrintersGuru, Engineer
Category: Printers
Satisfied Customers: 13,238
Experience: Engineer
Verified

welcome :)

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Technician: PrintersGuru, Engineer replied 2 years ago

.

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Technician: PrintersGuru, Engineer replied 2 years ago

sorry. posted on wrong thread. Please continue with your expert

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PrintersGuru
PrintersGuru
PrintersGuru, Engineer
Category: Printers
Satisfied Customers: 13,238
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Experience: Engineer

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