Printer Repair Questions? Ask IT Technicians for Answers ASAP
Do you mean the black text is also printing is blue ?
Do you use genuine brother cartridges ?
Yes, I am waiting for your reply, I wanted to know, if you genuine brother cartridges or not?
Thanks for the information, as this printer have copier function, can you try to make some b&w nd color copies (not scan) and then let me know, how they are coming out from the printer.
Can you try to print this page and let me know, what is the color of the text ?
Can you tell me, how many times you have cleaned the printhead, after replacing the cartridge ?
Do you use an USB cable to connect the printer with the PC ?
OK, do you have Windows 7 in your PC ?
Please open Devices and Printers window and reply me back .
Do you see a check mark on the brother printer icon ?
OK, now right click on the printer icon and select remove device and reply me back, after the icon disappear.
OK, now click on the Add a Printer or Device button from the top of that window. Let me know, what options do you get .
Click on Wireless and wait when your PC scan for the wireless printer, let me know if your PC is able to find the printer or not ?
Reinstall and after it completes, let me know if you see the printer icon with the check mark or not ?
Then print a black text document and let me know.
OK, now make one more black copy and let me know, if you are getting black or not ?
Use black copy button
Can you check the ink level and let me know the status of the black ink ?
I can understand your frustration, but as I cannot see your printer, it is very difficult to say the exact reasons, that is why it is taking so much time. If we wish we can continue later.
sorry. posted on wrong thread. Please continue with your expert