Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I am unable to use my Epson printer as will not connect with

Customer Question
my Mac Book. I...
I am unable to use my Epson printer as will not connect with my Mac Book. I have had this printer for over a year and never have had this problem which seems to have come out of the blue. I have ebooted everything at least 3 times to no avail. The series number is ***** 2540. I only use it to print, copy and scan and the fax option has been dismantled as it was interfering with my voice mail. The computer guru who checks my computer and installed this printer had me dismantle the fax. I have never used it and as I live in an area with very frequent electrical storms, he felt this must have created the phone problem and sent my messages to the fax. Thank you.
Joan Iler
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
7/30/2015
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38,540
Experience: Troubleshoot printers, scanners, etc.
Verified
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. Is there any error or message when printing?
Is the printer connected to the computer with a USB cable? Or is it wireless?
Please reply at the box below. Thank you.
Ask Your Own Printers Question
Customer reply replied 2 years ago
Wireless
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
What's the status of the Wi-Fi/wireless light / icon on the printer?
Are you still able to make a copy on the printer's glass (not print from the computer? Thank you.
Ask Your Own Printers Question
Customer reply replied 2 years ago
There is not light icon on this printer. Under the light at the left hand of the copy, fax ,copy column there are the letters WiFi and the ethernet below this. The only light is the green one which indicates the printer has power.
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Are you still able to make a copy on the printer's glass (not print from the computer? Thank you.
Ask Your Own Printers Question
Customer reply replied 2 years ago
Yes, I can copy on the printer's glass.
Technician: Viet - Printer Tech, Printer Technician replied 2 years ago
Thank you. Please try the following fix:
1. If you have not done yet, please disconnect the power cord from the internet/wireless modem/router device for a few minutes, then reconnect.
, and turn off printer, then disconnect power cord from it for a minute, then reconnect, then turn on, and wait a bit, then check printing.
2. If that does not work, on the printer, press the Wi-Fi Setup button on the printer, then go to the option "Wi-Fi Setup Wizard", then select / connect to your wi-fi/wireless network name, and make sure it is able to connect, then check printing.
Full instructions / illustrations:
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?UseCookie=yes&infoType=FAQ&oid=209708&prodoid=63095161&foid=227755&cat=237989&subcat=238002
Also, video instructions:
http://www.epson.com/cgi-bin/Store/support/SupportShowVideo.jsp?UseCookie=yes&oid=209708&void=222070
3. If that still does not work, go to Apple logo / menu, then click on System Preferences
, then open Print & Fax (or Printers & Scanners)
, then select your Epson printer there, then click on the - (minus) button at the bottom left and remove it for now
, then click on the + (plus) button at the bottom left, and it should detect your wireless Epson printer, then add it
, then check printing.
Please reply at the box below to continue troubleshooting. Thank you.
Ask Your Own Printers Question
Ask Viet - Printer Tech Your Own Question
Viet - Printer Tech
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 38,540
38,540 Satisfied Customers
Experience: Troubleshoot printers, scanners, etc.

Viet - Printer Tech is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,078 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,125 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,084 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,049 satisfied customers

DIploma in Computer Hardware

Handy--Andy

Handy--Andy

Technical

953 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
How can I make my canon pro9000 II printer print on direct
How can I make my canon pro9000 mark II printer print on direct dvd … read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
16 satisfied customers
Just wanted to scan a document from the printer to my
Hi, Just wanted to scan a document from the printer to my computer … read more
MD.REHAN
MD.REHAN
self employed
Diploma in applied electronics
836 satisfied customers
I have tried all every thing you have suggested on line, I
I have tried all every thing you have suggested on line , I just cant get my comp. to print off of the comp. … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
38,540 satisfied customers
I cannot install my epson V370 Photo scanner to my mac book
I cannot install my epson V370 Photo scanner to my mac book pro … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
My Canon MP620 PGBK ink is not working properly. I have
My Canon MP620 PGBK ink is not working properly. I have replaced the cartridge twice. I can clean the heads and deep clean and it will print a couple of documents but then goes right back to not print… read more
John
John
Computer Science Engineer
Bachelor's Degree
5,078 satisfied customers
I own a pixma mg7760. I have had no issues with it until
I have had no issues with it until now. The paper feed works etc however nothing gets printed on the paper. The Y cartridge has just started to blink slowly however not as quick as other have as the ink has run out … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,084 satisfied customers
Epson Workforce 545 All in one. Keep getting communication
Epson Workforce 545 All in one. Keep getting communication error and will not print … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
38,540 satisfied customers
Just moved a NEC IT253 copier from home to office and when
Just moved a NEC IT253 copier from home to office and when plugged in it doesn't start. How to trouble shoot? … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,125 satisfied customers
I cant power it on. Ice Jet Pro 8600. Dell PC. 2 hrs
I cant power it on JA: What's the make/model number of your printer? How old is it? Customer: ice Jet Pro 8600 JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) a… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,211 satisfied customers
HP Envy 4520 cannot read anything it is very very light
HP Envy 4520 cannot read anything it is very very light almost invisible; I did put in both color and black ink but it didn't help … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
Epson printer with a error code 97. Epson WF-3640. How do I
Epson WF-3640. How do I check the error code. The display says error code 0x97 … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
I am trying to connect my Cannon MX 300 to my new computer
I am trying to connect my Cannon MX 300 to my new computer and having no luck. My printer is not on their list of printers … read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,273 satisfied customers
HP Photosmart C4210 has not been used much lately. It keeps
HP Photosmart C4210 has not been used much lately. It keeps giving message" can not detect printer ink cartridges" … read more
p0llinate
p0llinate
Bachelors of Science
14 satisfied customers
Error code OxF1. Epson WF 3640. PC Windows 10. In process of
In process of printing 69 page document and printer stopped. Turned of printer and restarted. Error code came up again. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I have a PIXMA MX310 that I set up a few years ago on my
I have a PIXMA MX310 that I set up a few years ago on my Mac. I recently got a Mac High Sierra and the setup CD-ROM doesn't install the MX310 on it. I keep getting a message telling me that no driver … read more
Specialist Sean S.
Specialist Sean S.
Computer Support Technician
676 satisfied customers
We just switched to U-Verse TV which is wireless. Set up
We just switched to U-Verse TV which is wireless. Set up computer, works fine but my Epson XP 440 will not print. I went through the set up process but still does not work. … read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
I get a message" Printer error has occurred" I have turned
Hi, I get a message " Printer error has occurred" I have turned the printer off, unplugged it and then tried it but it still doesn't work.... Any suggestions? Thanks, … read more
Josh
Josh
It Support Specialist
Associate Degree
5,127 satisfied customers
I replaced the Black ink cartridge and it gave me a "Printer
I replaced the Black ink cartridge and it gave me a "Printer Failure" error. I have turned it off and then bac on then took out the Cartridges and cleaned the contacts then replaced them and then took… read more
Aparna Indresh
Aparna Indresh
Engineer
Electronics & communication engineering
16 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x