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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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1. The color on my MFC-J4620DW is very pale. No matter how

Customer Question

1. The color on my MFC-J4620DW is very pale. No matter how I adjust the coloration it is still pale.
2. When I try to print an envelope it keeps getting jammed.
Submitted: 2 years ago.
Category: Printers
Expert:  MasterFixIt replied 2 years ago.
Hi I'm sorry to hear that. How old is your printer?
Also when did this fail was it gradual or was it sudden?
And is the location dusty?
Thank you Tech Michael