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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25398
Experience:  Computer networking/repair. 12+ years experience.
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I just changed all ink and still blank every time I print a

Customer Question

I just changed all ink and still blank every time I print a document....why?
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble.
Expert:  Nathan replied 2 years ago.
These symptoms point to either a clogged/contaminated print head, or a faulty print head. You can try going into the setup/maintenance menu on the machine and running the “clean print head” function, if it doesn’t work try it a second time. If it still doesn’t print anything, you’ll need to do a manual cleaning. Let me know how the built in cleaning function works, and I’ll guide you through the manual steps nextIf no change, please also let me know how long you've had the printer. Best regards,Nathan