How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Freddy M. Your Own Question
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
Type Your Printers Question Here...
Freddy M. is online now
A new question is answered every 9 seconds

Brother mfc 9450 CDN giving error Print Unable 32 but definitely

Customer Question

Brother mfc 9450 CDN giving error Print Unable 32 but definitely no paper jam. No other problem that I can see. Thank you
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Is it the same number every time?
Customer: replied 2 years ago.
Expert:  Freddy M. replied 2 years ago.
Have you cleaned the drum yet? Did you reseat the belt?
Customer: replied 2 years ago.
No I haven't done that yet - is it difficult?
Expert:  Freddy M. replied 2 years ago.
No you can do it pretty easily it just takes a little time.
Please follow the steps in this guide one by one even if you did them before.
It will go through everything from the toner to the belt, do not test until you finished everything.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.
Customer: replied 2 years ago.
Thank you - I'll give it a go later on and let you know how I go.Many thanks,
Expert:  Freddy M. replied 2 years ago.
You're welcome and let me know if you get stuck.