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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer ,MX850 Cannon,

Customer Question

My printer ,MX850 Cannon,does not correctly do the "fill page" enlargement when Using a sheet of paper that is more than 1/2 sheet long. It seems to cut off the bottom before it prints it all!
Submitted: 2 years ago.
Category: Printers
Expert:  Md. Sadique replied 2 years ago.
Hello and thanks for using JustAnswer. I look forward to assisting you today with the best answer possible.
What is the operating system of your computer ?
for eg: windows 7, windows 8 etc.
Would you like me to remote in your computer and work on the issue directly ?
With remote support, you can see everything I do on the screen, and you can stop any time using your mouse. And we have an A+ rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Regards
Customer: replied 2 years ago.
Do you have an answer with something that I might do. ?? I am not ready to have you remotely control my printer.
Customer: replied 2 years ago.
Do you have more questions of me??
Customer: replied 2 years ago.
we have windows 7
Customer: replied 2 years ago.
I like the remote but I have had my computer compromised twice so my son in law says "NO MORE!"
Customer: replied 2 years ago.
If you want to talk to me that is fine. Should I call you or you call me
Expert:  Md. Sadique replied 2 years ago.
I understand your concern. I'm assuring you we've the most secure remote tool and its completely transparent. You can see everything I do on the screen, and you can stop any time using your mouse. And we have an A+ rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
Regards
Customer: replied 2 years ago.
I would like to wait for the phone call until later. Do you have any answer now? or know if it is something I maybe should take in to have worked on? or buy a new printer? or not try to do this anymore and live with it??
Customer: replied 2 years ago.
I am 80 and not to swift on the answers but will try to understand.
Customer: replied 2 years ago.
Mr. Sadique , Are you there yet?
Expert:  Md. Sadique replied 2 years ago.
We'll continue on this page.
Were you able to print alright in the more that 1/2 sheet long paper before ?
Customer: replied 2 years ago.
I am sorry but I had someone come up with an answer for me and so it seemed to work. Thank You for your trouble. Betty
Expert:  Md. Sadique replied 2 years ago.
Glad to hear your problem is solved.
It was a pleasure assisting you.
Thanks for using JustAnswer.
Customer: replied 2 years ago.
I do not know what to do with your rating because you really did not help me any but I do not like to put poor rating for you so what now??
Expert:  Md. Sadique replied 2 years ago.
No need to rate me.
Would you like me to close this question and request a refund ?
Regards
Customer: replied 2 years ago.
Yes, I am sorry
Customer: replied 2 years ago.
It keeps saying I need to rate you!
Expert:  Md. Sadique replied 2 years ago.
No need to apologize.
I'll be happy to request a refund for you.
Again, if there's anything you would like discussed in more detail, and not necessarily only related to this question, let me know and I'll do my best.
Regards
Customer: replied 2 years ago.
What does it involve to request a refund?? I did have my problem solved by another person.
Expert:  Md. Sadique replied 2 years ago.
I'm closing this question and not that question which helped you to fix your issue.