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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Printer won't let me scan

Customer Question

Printer won't let me scan
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Hi, my name is ***** ***** i will be assisting youplease let me know that are you facing issues only with scanning..does the printing function work fine
Customer: replied 2 years ago.
Yes very good
Customer: replied 2 years ago.
I'm a Computer Dummy, what do I do now?
Expert:  Michelle replied 2 years ago.
ok..please let me know the operating system installed on the computer that you are using with the printer
Expert:  Michelle replied 2 years ago.
There is an optional Remote Connect Service - Quick Resolution if you Would like me to remote connect to your computer and fix the issue - The remote service will be an additional service which will allow me directly work on the problem and can be fixed quickly, you can sit back and watch your screen while i fix it for you. Let me know if you need the additional service or else we can continue with the service you have already opted for. Let me know which service would you prefer
Expert:  Michelle replied 2 years ago.
do you have windows or macosx on your computer
Customer: replied 2 years ago.
Windows 7
Expert:  Michelle replied 2 years ago. windows fax and windows fax and scanclick on new scan option
Expert:  Michelle replied 2 years ago.
click on preview and then scanlet me know if it scans or not
Customer: replied 2 years ago.
Thanks for your help Michelle but couldn't get any result from the screen's instructions. I fixed it myself by going through Devices & Printers on my Computer & scanned it successfully. Kind regards, Bart (Tonto) Williams, Non Profit Organization.
Expert:  Michelle replied 2 years ago.
let me know if you have any other questions....thanks for choosing just answer
Customer: replied 2 years ago.
If you haven't received my answer yet, I have fixed my problem myself. I was trying to scan from printer to computer but you have to do it the other way via Devices & Printer & follow the prompts. Works good now but thanks again. Will this cost our Senior Citizens anything? Regards, ***** ***** Williams, President.
Expert:  Michelle replied 2 years ago.
thanks for the update
thanks for using just answer
Customer: replied 2 years ago.
Hi Michelle, Your Company states 100% Satisfaction but what happened to us then. You didn't fix our problem, when I switched to talk to someone, no one was available & then I fixed it myself which I have told you 3 times. We don't mind the $5 deposit but are amazed you charged us $32 for not fixing anything. I already installed the New Canon Printer via a CD Rome, was Coping Good, Printing Good but no Scan. We want a refund of $32. President, Bart Tonto Williams,(###) ###-####