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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I am unable to pull the drum and toner cartridge out of my

Customer Question

I am unable to pull the drum and toner cartridge out of my Brother HQ 1200 laser printer. I can see a paper jam and I need to remove it where the toner is.
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Hi my name is ***** ***** I will be the expert working with you today to help resolve your problem. do you see the jammed paper piece inside the printer, which area is it located.

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