Printers

Printer Repair Questions? Ask IT Technicians for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Printers

I received an error message B200 on my ink jet Pixma MG5320.What

Customer Question
I received an error message...
I received an error message B200 on my ink jet Pixma MG5320.
What does that mean? What should I do?
Submitted: 2 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 5 minutes by:
7/20/2015
Technician: Nathan, Engineer replied 2 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,315
Experience: Computer networking/repair. 12+ years experience.
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble.
Ask Your Own Printers Question
Technician: Nathan, Engineer replied 2 years ago
Unfortunately this B200 error indicates a hardware problem,specifically, it is the result of a bad printhead (or the logic board that controls it).The head is a "wear item" that fails with age/use. As this is a 2011 model printer, it is at/past its 3 year service life, so this type of failure is not surprising. There is one step you can take here, to clean and reset the system, but it is very unlikely to help. 99.9% of the time, this does come down to a hardware fault. While it can be fixed, it is not worthwhile to do so. You would have to, at a minimum, replace the printhead, which costs about $85; if the logic board is bad you’re looking at $200-250. For $80-100 you can replace the entire machine with a brand new model, with current technology and a fresh warranty, which makes more sense than buying the new part for an older printer.Depending how you'd like to proceed, I can advise on the cleaning/reset steps if you wish to try, help with finding parts, finding a local repair shop, or recommending replacement options for you. Just let me know. Best regards, ***** ***** for the news,Nathan
Ask Your Own Printers Question
Customer reply replied 2 years ago
I have found an alleged new same printer from Office Depot which I have ordered for $150. It's back ordered according to the website. Do you know if the model is in fact still made and sold?
Technician: Nathan, Engineer replied 2 years ago
This model is no longer made, it was made only in 2011. I would not order this same model, and certainly would not do so at double the price you could buy a current model for.They likely just have old stock, but if it is showing backordered they almost certainly don't actually have it and are not able to get it either. The only way it would be worth buying this model at that price is if you had more than $100 worth of ink for it that you wanted to use up. Even if that was the case youd' be better off buying the head http://amzn.to/1RKCIvf Personally, I'd recommend investing in a new machine at this point. If looking for a replacement, I’d recommend any of the Epson workforce series printers. They tend to be very reliable, are easy to set up and use, have good print quality, and reasonably priced ink. Example: http://amzn.to/1F4fCYC
Ask Your Own Printers Question
Ask Nathan Your Own Question
Nathan
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 27,315
27,315 Satisfied Customers
Experience: Computer networking/repair. 12+ years experience.

Nathan is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

John

John

Computer Science Engineer

5,081 satisfied customers

CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

Russell H.

Russell H.

Printer and Office Tech

3,243 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Shefin

Shefin

Printer and Office Equip. Specialist

3,166 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,099 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

984 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

< Previous | Next >

Related Printers Questions
When i turn on the 5200, the left side of the screen is dark
when i turn on the 5200, the left side of the screen is dark and the right side shows all options....pressing any keys does nothing. Battery is charged, measured 8.35v. ??? … read more
Curtis B.
Curtis B.
Retired service manager
Associate Degree
193 satisfied customers
I used to be able to scan from my bizhub35 directly to my
i used to be able to scan from my bizhub35 directly to my email. Now it doesnot work … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
Epson Store where I ordered my printer ink from. I get to
Epson Store where I ordered my printer ink from. I get to the part of putting it in the cart and they ask for my e-mail address and password. However the password ***** have is not accepted, so I ask … read more
Harry
Harry
483 satisfied customers
I need help with my ole-in-one HP computer. All in one. It
Hello JA: Hi. How can I help? Customer: I need help with my ole-in-one HP computer JA: What HP model do you have? Customer: all in one JA: How long has this been going on with your HP printer? Custome… read more
RandyNetwork Tech
RandyNetwork Tech
1,749 satisfied customers
I have an Acer Chromebook 15 & an Epson XP-830 printer;
I have an Acer Chromebook 15 & an Epson XP-830 printer; they … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I'm getting an online / error red light on my Samsung ML
I'm getting an online / error red light on my Samsung ML 1740 printer. I can't seem to clear it. … read more
David L.
David L.
Bachelor\u0027s Degree
6 satisfied customers
I have an hp printer and the printer useses
I have an hp printer and the printer useses 902,902,902xl,906xl They are Doubble black, blue, red, yellow. It was just bought the ther day and when my Daughter opened it the black exploited all over t… read more
Harry
Harry
483 satisfied customers
How do I change back to regular 8 X 10 paper from. Epsom
How do I change back to regular white 8 X 10 paper from … read more
Sheri
Sheri
Bachelor\u0027s Degree
90 satisfied customers
I bought ink cartridges for my printer and replaced them and
I bought ink cartridges for my printer and replaced them and the printer says it does not recognize them I have cleaned them and still doesn't work … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
Printer is printingpictures in colors that dont match the
printer is printingpictures in colors that dont match the original document … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
Can not print say paper is jam but nothing is there. Hp
can not print say paper is jam but nothing is there … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
My cannonMG 3660 is not aligning when on colour, have just
my cannonMG 3660 is not aligning when on colour, have just replaced ink colour and black and run it for a short time … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
I have recently bought a Canon Pixma MX490 printer for use
I have recently bought a Canon Pixma MX490 printer for use with my iPad Pro - the printer worked well for a period then suddenly the performance dropped. Now I am unable to even print at all - the mes… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
My Lexmark X3650 printer will not communicate with my Dell
My Lexmark X3650 printer will not communicate with my Dell computer. It says Incorrect port Detected. This is the same port its been plugged into for years. This communication error showd up about a w… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
Can't connect to printer. Just moved 6 miles down the road.
Can't connect to printer. Just moved 6 miles down the road. I have an iPad and a Hewlett-Packard Packard Office jet Pro 8620. Thanks. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
I have a HP 6610 Printer which will not print black. Other
I have a HP 6610 Printer which will not print black. Other colors print fine. What recommendation do you have? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
Have a p touch and want to reduce margin/ how do i do that?
have a p touch and want to reduce margin/ how do i do that ? … read more
Sheri
Sheri
Bachelor\u0027s Degree
90 satisfied customers
I can't get my Canon printer MF8208C to print from my iPAd.
I can't get my Canon printer MF8208C to print from my iPAd. The iPad recognizes the printer but the printer doesn't recognize he iPad. Last year they worked well together. … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,269 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x