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Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13307
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
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My printer does not print. First it said ink needed replacement

Customer Question

My printer does not print. First it said ink needed replacement and only printed in color. Now it will not print at all. It has a new cartridge in for ink. Can you help me?
Submitted: 2 years ago.
Category: Printers
Expert:  Dustin replied 2 years ago.
Welcome to, my name is ***** ***** I will do my best to assist you If you havent tried to do so yet. ( You didnt mention it ) Then please try a printhead cleaning as shown below You can run the printhead cleaning up to 4 times.. But I dont recommend running it more then 3 times. If you dont see even a slight improvement after the second time dont clean it a 3rd time, as your just wasting ink at that point. Please try the cleaning routine, and let me know if that helps. If not, we can discuss other repair options. I strive to provide great service, and greatly appreciate a rating of excellent ( 5 stars ) selected and submitted below this answer or at the top right of the screen. I always answer follow up questions.Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
Customer: replied 2 years ago.
Unable to access your file recommendation
Expert:  Dustin replied 2 years ago.
My apologies. Please try this link instead. After you click that, does it open the printhead cleaning directions page?
Expert:  Dustin replied 2 years ago.
Hello again. You never responded after I sent you the updated link.
Were you able to run the printhead cleaning, did it solve the issue. Do you still need help?
Please respond when you can and clarify the current status of the issue.
Thank you,
Dustin S.