How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10790
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

New toner is jammed is brother hl2270dw

Customer Question

New toner is jammed is brother hl2270dw
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question.
Turn the printer Off.
Open it up, and try to remove the toner cartridge. Do not force it, lest something breaks. (You may have to remove the whole drum assembly with it, of course, if it is the type of laser printer where the toner cartridge slides into the drum assembly and is then placed in the printer together with the drum assembly.)
A latch on the drum assembly or on the toner cartridge, may be in the wrong position. If you need guidance (once you have gotten the drum and cartridge out of the machine - and be sure to put the drum separate from the cartridge into a place with no dust, no abrasion, and dim light or darkness, e.g. an unoccupied desk drawere, in the meantime -) let me know and I will specifically guide you as to how to properly put the drum and cartridge into the machine without jamming and with all steps and illustrations.
Let me know. Thanks.

Related Printers Questions