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Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 5298
Experience:  Working as tech support specialist with a worldwide computer manufacturer.
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Printer (MX860) works fine when coming from the computer. However

Customer Question

Printer (MX860) works fine when coming from the computer. However when I try to print a copy of an existing piece of paper I have to use the back feed and it only prints a portion.
I think I may have messed something up with the magnification to enlarge a copy.
Submitted: 2 years ago.
Category: Printers
Expert:  Shefin replied 2 years ago.
Hello!
Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Does it print whole page, however in smaller font and size?
Thank you.
S H E F I N
Customer: replied 2 years ago.
No it prints about 25% of the page (upper left moving it to center)
Customer: replied 2 years ago.
Are you still there?
Expert:  Shefin replied 2 years ago.
Hi,
I apologize for the delay in my response.
Please turn off the printer unplug all its cables including power and wait for two minutes. Then, restart the printer and check if the issue persists.
Thank you.
S H E F I N