How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Russell H. Your Own Question
Russell H.
Russell H., Printer and Office Tech
Category: Printers
Satisfied Customers: 10913
Experience:  11+ yrs experience, inkjets & lasers, from huge to portable
Type Your Printers Question Here...
Russell H. is online now
A new question is answered every 9 seconds

I was scanning some documents in my canon MX390 printer

Customer Question

hi I was scanning some documents in my canon MX390 printer and all of a sudden it began outlining only certain parts of the documents in a dotted line and printing each one as a separate page...what up?
Submitted: 2 years ago.
Category: Printers
Expert:  Russell H. replied 2 years ago.
Hi, thank you for contacting My name is Russell. I will do my best to provide the right answer to your question. That sounds as if a function became activated, to 'separate pages' or the like. I advise you to look through settings, either on the Canon printer, or even more likely, in MP Navigator EX or whatever software you are managing the scan with, for settings that may be something like 'separate pages' or 'multiple pages' or the like. And disable that option.