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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Fax machine keeps giving me a busy signal. My answering

Customer Question

My Fax machine keeps giving me a busy signal. My answering service cannot send faxes to me.
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. If you try to send do you get a dial tone?
Customer: replied 2 years ago.
Customer: replied 2 years ago.
but I cannot send a fax and cannot receive faxes.
Customer: replied 2 years ago.
I have not had this problem before.
Expert:  Freddy M. replied 2 years ago.
I am going to need to opt out and open this to all experts.
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Can you tell me a bit more about the problem please:1) Is this a dedicated fax line, or a shared voice/fax line?2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)3) Do you have dsl service on the same line? 4) Do you get any specific error message when trying to send?
Customer: replied 2 years ago.
It is a dedicated fax line with dsl (which is working slowly) Verizon
I get a busy signal
Expert:  Nathan replied 2 years ago.
Can you please try disconnecting the fax machine, then plug a regular corded phone into the wall jack that had been used by the brother. Try making an outgoing test call on it as well as having someone call your fax number to see if you can make a voice call normally.