How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My scanner is not responding. I am trying to scan to my computer

Customer Question

My scanner is not responding.
I am trying to scan to my computer and convert to "word" in order to correct the scanned document.
I am unable to place the caps lock symbol on my computer
Could you please assist me
Thank you.
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. What model is this? Do you have OCR software? you can not edit scans in any way without OCR software which does not come with most scanners.
Customer: replied 2 years ago.
lazer jet pro 400MFP .....HPU 400M425
Expert:  Freddy M. replied 2 years ago.
That model does not come with OCR software, do you have OCR software? If you do not you will not be able to edit anything you scan. What happens when you try to scan right now?