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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an Epson Stulus 1400. Serial #RA0240908252542170.

Customer Question

I have an Epson Stulus 1400. Serial #RA0240908252542170. I cannot change the ink cartridge because the cartridge cover jams up against the right side. I pressed the ink button and the power button. The ink cartridge cover moves but jams up against the right side so it can't be opened.
Submitted: 2 years ago.
Category: Printers
Expert:  Sowrav D. replied 2 years ago.
Hello. My name is ***** ***** I will be assisting you today.
Please turn off the printer and then try to slide the cartridges with your hand and let me know, if you are able to move the cartridges or not ?