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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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Pixma MG5420 MAC Support code 6000/ 1 cancel printing 2

Customer Question

Pixma MG5420 MAC
Support code 6000/
1 cancel printing
2 turn off device
3 turn on device.
Did 4 times to no avail
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure.
Hopefully you will not need any parts though.
6000 means there is a jam somewhere in the machine, not necessarily paper and could be caused by a failed part that is jamming.
First remove all paper and look at the feed/exit paths of the paper making sure there is no jam.
Once you have turn the machine off and unplug it.
Then by hand move the carriage by hand.
It should move freely, if it does not it is damaged.
Move it back and forth across the bar 3 or 4 times.
Then leave it in the middle of the bar.
Plug the machine back in and turn it on.
Give it a minute or two to detect the carriage in the middle and recalibrate it.
If this did not work, please come back and let me know what happened when you tried it by clicking on reply to expert so we can continue.
If it did work, please don’t forget to leave a positive rating - it is greatly appreciated.

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