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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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R380 PhotoPrinterPaper jammed just as entering paper feeder,

Customer Question

R380 PhotoPrinter
Paper jammed just as entering paper feeder, and printer stopped immediately.
Cannot pull paper out from behind
Paper has not entered past feeder.
About 20 pages entered feeder all at once, and jammed.
Submitted: 2 years ago.
Category: Printers
Expert:  Freddy M. replied 2 years ago.
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Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Can you see the paper from where you would change the ink cartridges?
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