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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14599
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I using an Epson R1900 with a Mac. In trying to use

Customer Question

Hello - I using an Epson R1900 with a Mac. In trying to use custom sizing i keep getting an error that states Printing has been canceled because the paper source selected in the printer driver does not match the paper loaded in the printer. I know the sizing is correct - not sure what to do ...
Submitted: 2 years ago.
Category: Printers
Expert:  John replied 2 years ago.
Hello. Welcome to Just Answer. Please allow me to assist you with your question today. I am John, I will do my very best to help you solve this problem.
What's your OS X version? In order to find it please click the apple icon on the upper left, then click "About this Mac".
Thank you.
Customer: replied 2 years ago.
os x yosemite
Expert:  John replied 2 years ago.
If you have only one printer, please follow the steps below from your Mac:
1- Unplug the printer from the Mac
2- Click the apple icon on the upper left corner of the screen.
3- Click System Preferences
4- Click Printers & Scanners
5- Right Click the Epson R1900 and choose Reset printing system
6- Follow the prompts
7- Make sure the printer is not listed there anymore. Otherwise, choose it and click the [-] button on the bottom.
8- Restart your Mac
9- Plug the Epson R1900 back to your Mac (try to plug it to a different USB port)
10- Turn the printer ON.
11- Wait for your Mac to configure the printer automatically.
12- After 5 minutes, try to print again.
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