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Where is the was pin found on my printer it is an iB4020…

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Where is the was pin...
Where is the was pin found on my printer it is an iB4020
Submitted: 3 years ago.Category: Printers
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Answered in 25 minutes by:
7/1/2015
Technician: Nathan, Engineer replied 3 years ago
Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 31,355
Experience: Computer networking/repair. 12+ years experience.
Verified
Hello, I’m Nathan, and I’ll be assisting you today. My livelihood depends on your positive feedback, so your satisfaction is my highest priority. Sorry to hear you’re having trouble. Do you mean the WPS pin?
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Technician: Nathan, Engineer replied 3 years ago
Are you trying to connect your printer to your home wifi network?
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Customer reply replied 3 years ago
Yes
Technician: Nathan, Engineer replied 3 years ago
Yes to which question?
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Customer reply replied 3 years ago
To both questions
Customer reply replied 3 years ago
The printer connects to the router but the computer can't find the printer
Technician: Nathan, Engineer replied 3 years ago
Okay, that isn't a function of the printer at all. The printer doesn't have its own pin number.The wps pin is a function of the router. Many routers dont' support this function because it isn't considered to be very secure anymore. If your model router does, there would be a specific WPS button on the side of the router you'd have to press. Then the router will also have a sticker on it noting the wps pin, which has to be entered into the printer setup.
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Customer reply replied 3 years ago
The printer shows up on the computer but it can't connect to it
Technician: Nathan, Engineer replied 3 years ago
Are you using the canon printer network install software?
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Customer reply replied 3 years ago
We just lost our power so we aren't going to snything!
Technician: Nathan, Engineer replied 3 years ago
Okay, after it stabilizes try it again. If the computer can't find it then it wasn't properly installed and isn't actually linked to the network.if the printer is close enough to the router to do so, you would simplify install dramatically (as well as have a much faster and more stable connection in the long term) by just plugging the printer into the router directly via wired ethernet/lan cable. http://amzn.to/1KrLxpE
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Customer reply replied 3 years ago
This is a terrible answer, we purchased a wireless printer because we wanted wireless, telling me to use a cable defeats the whole purpose. Not worth 26 bucks!
Technician: Nathan, Engineer replied 3 years ago
I'm not saying it cannot be used wirelessly, just that it is a better solution to use the ethernet cable. Wifi is inherently buggy and prone to dropping the signal or losing the router connection when the printer goes to sleep, preventing you from printing. This doesn't mean connecting the printer to the computer via usb, but to the router, if it is close enough to do so.We can still do the wireless option if you prefer. I'm happy to help, but haven't heard back from you in regards ***** ***** last questions about how you were doing the configuration. You are missing a step here somewhere with the wifi config on the actual printer.
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