Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

Gentlemen, I have a brother printer model MFC-J625DW and recently…

Customer Question
Gentlemen, I have a brother...
Gentlemen, I have a brother printer model MFC-J625DW and recently I downloaded a PDF file and it corrupted my computer. I had to have everything returned to how it came new.
Now my printer will not print any of my emails. My son who has looked at everything says that it won't print PDF files. The printer was removed from the computer, the new driver has been downloaded. Help, help. I am not a computer person.
Submitted: 3 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
6/30/2015
Technician: Viet - Printer Tech, Printer Technician replied 3 years ago
Viet - Printer Tech
Viet - Printer Tech, Printer Technician
Category: Printers
Satisfied Customers: 41,552
Experience: Troubleshoot printers, scanners, etc.
Verified
Hello! Thank you for your question. I am a licensed printer professional with over ten years of experience, and I will be assisting you today.
I'm sorry about the issue. So you are able to print everything else, except email messages right?
Is there any error or message?
Do you have windows xp, vista, or 7, or 8, or mac computer?
When you are available, please reply back at the box below to continue. Thank you,
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Brother MFC-J835DW and I recently got a new
I have a Brother MFC-J835DW and I recently got a new computer which does not have the driver for this Brother product so I can't print from the computer to the Brother printer. I when to you web site … read more
Ashik
Ashik
Master's Degree
5,101 satisfied customers
Ve Mac OS 10.11 and a Brother MFC-J625DW printer. Would like
ve Mac OS 10.11 and a Brother MFC-J625DW printer. Would like a smaller font when printing. Currently looks like 24 pt something. Would like 14-16. Ho? … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,549 satisfied customers
I downloaded the driver for my Brother MFC 7860dw printer on
I downloaded the driver for my Brother MFC 7860dw printer on my new Windows 10 laptop and am not able to print PDF formats … read more
Cris
Cris
63 satisfied customers
Have trouble keeping wifi connection how do i link by cable
have trouble keeping wifi connection how do i link by cable brother j625dw … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
41,552 satisfied customers
My Brother MFC - J625DW won't talk to the computers. It
My Brother MFC - J625DW won't talk to the computers. It shows as printer error in printers and devices. We have reset everything we can thinkf. Anny suggestions? … read more
Michelle
Michelle
Manager operations
Bachelor's Degree
1,279 satisfied customers
I installed a new hard driver on my computer and now I need
I installed a new hard driver on my computer and now I need to reinstall my brother printer. It is Model MFC-J6510DW. Can you help? … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
41,552 satisfied customers
I'm trying to print labels on eBay with my new Brother
Hi, I'm trying to print labels on eBay with my new Brother MFC-L2700DW printer. How do I adjust the margins where the printing will center in the label?… read more
Chris Lindsey
Chris Lindsey
IT University
157 satisfied customers
I have a Brother MFC-J625DW. I recently had to re-install
I have a Brother MFC-J625DW. I recently had to re-install the software as my MacAir operating system was faulty. I have downloaded [email protected]@ Scanner Driver but it doesn't work. When I look at the M… read more
John T. F.
John T. F.
Self-employed Business Owner
Two Decades Field Experience
1,042 satisfied customers
My Brother MFC-J625DW is flashing for the yellow ink cartridge
My Brother MFC-J625DW is flashing for the yellow ink cartridge to be replaced, I only use the black and have just replaced it, now the printer won't print… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
On my 92nd birthday recently my wife (91) and my son gave me
On my 92nd birthday recently my wife (91) and my son gave me a Brother colour laser printer, HL-3045CN. The package came without an USB 2.0 cable, so I used the old one from my previous Epson ink jet … read more
Viet - Printer Tech
Viet - Printer Tech
Printer Technician
41,552 satisfied customers
Hi My printer is a Brother MFC-J625DW. I was printing some
Hi My printer is a Brother MFC-J625DW. I was printing some documents off and mistakenly did not pull out the extension on the paper tray resulting in a paper jam I have cleared the paper but but the p… read more
networkwiz
networkwiz
System Engineer
Master's Degree
443 satisfied customers
Brother MFC J6910 If this printer is connected to my wireless
Brother MFC J6910 If this printer is connected to my wireless router with an Ethernet cable, will it work as an AirPrint device?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
i have recently purchased a brother MFC-J625DW 27/6/12 and
i have recently purchased a brother MFC-J625DW 27/6/12 and find it won't print on 100gms paper( on a letterhead required to be used by my workplace) The letterhead is flat and visible over the roller … read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
Hi I have a mac book pro 10.7.3 and I have purchased a brother
Hi I have a mac book pro 10.7.3 and I have purchased a brother mfc J625DW - when I run the cd it says the software is not supported, I have downloaded the driver, but it sill won't work.... Not sure w… read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
I have a Printer Model Brother MFC-J 270W It worked fine until
I have a Printer Model Brother MFC-J 270W It worked fine until I had to replace my computer with a new Asus desk top. We installed the disk that came with the printer. But upon completion, it said it … read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have a Brother MFC-7420. When I got a new computer with OS
I have a Brother MFC-7420. When I got a new computer with OS Windows 7 about 6 months ago, I downloaded a driver for the MFC from the Brother website. For a while the printer was working well, but the… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
Hi, i got brother mfc 495cw.Whenever i tried to print something
Hi, i got brother mfc 495cw.Whenever i tried to print something it says error first and doesn't print saying documents are pending. If i restart the computer it starts printing the document but the fo… read more
Mary
Mary
Digital Printing Consultant
Master's Degree
248 satisfied customers
I upgraded my computer and it had Vista. When I use my Brothers
I upgraded my computer and it had Vista. When I use my Brothers MFC-8500 it will print a few pages then it won't print any more until you reboot the computer. Then it prints the ones you had tried to … read more
Nick
Nick
Bachelor's Degree
15 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x