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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have an MG5420 and when I printed a test sheet per the manual,

Customer Question

I have an MG5420 and when I printed a test sheet per the manual, I only get the tip "PGBK" line and the yellow and grey at the bottom, no other colors will print. I tried cleaning the heads per instructions and put a new black ink cartridge in, since the other was down. But it did the same thing again on the test sheet.
Submitted: 2 years ago.
Category: Printers
Expert:  Nathan replied 2 years ago.
Hello, I’m Nathan, and I’ll be assisting you today.
My livelihood depends on your positive feedback, so your satisfaction is my highest priority.
Sorry to hear you're having trouble.
Are you using genuine canon cartridges, or are they generic/refilled ones?
Can you please tell me the specific cleaning steps used?

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