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What does error code C-C186 mean?

Customer Question
what does error code C-C186 mean?
Submitted: 3 years ago.Category: Printers
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Answered in 16 minutes by:
6/29/2015
Technician: VanMagnus Systems, Engineer replied 3 years ago
VanMagnus Systems
Category: Printers
Satisfied Customers: 1,167
Experience: I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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That means that their is a firmware issue. Download the firmware update. And that should resolve the error... http://www.biz.konicaminolta.com/colour/c652_c552_c452/
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Technician: VanMagnus Systems, Engineer replied 3 years ago
Chime in and let me know of your results...
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Customer reply replied 3 years ago
How do I download and install the new firmware?
Technician: VanMagnus Systems, Engineer replied 3 years ago
Hello and thanks for the Prompt response.
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Technician: VanMagnus Systems, Engineer replied 3 years ago
Did you follow the link above...
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Customer reply replied 3 years ago
Yes, it took me to a web page but I do not know where to find the firmware update and then how do I install it on the copier...
I am on a Mac and everything is connected on our network....
Technician: VanMagnus Systems, Engineer replied 3 years ago
Hold a moment.
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Technician: VanMagnus Systems, Engineer replied 3 years ago
Ok, here we go Sir or Madame: http://www.biz.konicaminolta.com/download/en/utilities/
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Customer reply replied 3 years ago
OK... but where do I click to get "firmware" update you say I need and how do I install..Can we talk?(###) ###-####
Technician: VanMagnus Systems, Engineer replied 3 years ago
A link for you: https://drive.google.com/folderview?id=0B3b3008neYc6eGdzbXJkNDEtSkE&usp=sharing
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Technician: VanMagnus Systems, Engineer replied 3 years ago
That doc should be the install instructions....
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Customer reply replied 3 years ago
Tried to read the doc...
How Do I install the firmware...I have it on a USB drive but do not know how to install it? I do see the ISB port on the copier?
Technician: VanMagnus Systems, Engineer replied 3 years ago
Please call the 323 number. So they can send you to the proper page.
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Customer reply replied 3 years ago
what 323 number?
Technician: VanMagnus Systems, Engineer replied 3 years ago
What Zip Code are you in?
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Customer reply replied 3 years ago
90068
Technician: VanMagnus Systems, Engineer replied 3 years ago
IMAGE IV SYSTEMS, INC. 125 W. Providencia Avenue Burbank, CA 91502 (###) ###-####
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Technician: VanMagnus Systems, Engineer replied 3 years ago
Please gives these folks a buzz Sir or Madame.
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Technician: VanMagnus Systems, Engineer replied 3 years ago
They will be able to get the Firmware for you. I will have it in the office since they are an Service Provider.
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Technician: VanMagnus Systems, Engineer replied 3 years ago
Next, the Firmware upgrade is the fist step. It is to upgrade the Firmware and replace the Memory Simms as the second step.
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Technician: VanMagnus Systems, Engineer replied 3 years ago
Lastly Sir or Madame, please consider a Positive Rating for the service Received.
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