How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask VanMagnus Systems Your Own Question
VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1151
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
16924516
Type Your Printers Question Here...
VanMagnus Systems is online now
A new question is answered every 9 seconds

What does error code C-C186 mean?

Customer Question

what does error code C-C186 mean?
Submitted: 2 years ago.
Category: Printers
Expert:  VanMagnus Systems replied 2 years ago.
That means that their is a firmware issue. Download the firmware update. And that should resolve the error... http://www.biz.konicaminolta.com/colour/c652_c552_c452/
Expert:  VanMagnus Systems replied 2 years ago.
Chime in and let me know of your results...
Customer: replied 2 years ago.
How do I download and install the new firmware?
Expert:  VanMagnus Systems replied 2 years ago.
Hello and thanks for the Prompt response.
Expert:  VanMagnus Systems replied 2 years ago.
Did you follow the link above...
Customer: replied 2 years ago.
Yes, it took me to a web page but I do not know where to find the firmware update and then how do I install it on the copier...
I am on a Mac and everything is connected on our network....
Expert:  VanMagnus Systems replied 2 years ago.
Hold a moment.
Expert:  VanMagnus Systems replied 2 years ago.
Ok, here we go Sir or Madame: http://www.biz.konicaminolta.com/download/en/utilities/
Customer: replied 2 years ago.
OK... but where do I click to get "firmware" update you say I need and how do I install..Can we talk?(###) ###-####
Expert:  VanMagnus Systems replied 2 years ago.
A link for you: https://drive.google.com/folderview?id=0B3b3008neYc6eGdzbXJkNDEtSkE&usp=sharing
Expert:  VanMagnus Systems replied 2 years ago.
That doc should be the install instructions....
Customer: replied 2 years ago.
Tried to read the doc...
How Do I install the firmware...I have it on a USB drive but do not know how to install it? I do see the ISB port on the copier?
Expert:  VanMagnus Systems replied 2 years ago.
Please call the 323 number. So they can send you to the proper page.
Customer: replied 2 years ago.
what 323 number?
Expert:  VanMagnus Systems replied 2 years ago.
What Zip Code are you in?
Customer: replied 2 years ago.
90068
Expert:  VanMagnus Systems replied 2 years ago.
IMAGE IV SYSTEMS, INC. 125 W. Providencia Avenue Burbank, CA 91502 (###) ###-####
Expert:  VanMagnus Systems replied 2 years ago.
Please gives these folks a buzz Sir or Madame.
Expert:  VanMagnus Systems replied 2 years ago.
They will be able to get the Firmware for you. I will have it in the office since they are an Service Provider.
Expert:  VanMagnus Systems replied 2 years ago.
Next, the Firmware upgrade is the fist step. It is to upgrade the Firmware and replace the Memory Simms as the second step.
Expert:  VanMagnus Systems replied 2 years ago.
Lastly Sir or Madame, please consider a Positive Rating for the service Received.