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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have a new Canon MX922 Printer and have messages saying Ink

Customer Question

I have a new Canon MX922 Printer and have messages saying Ink cartridges not recognized. replaced them all and the black ink cartridge 225PGBK still said not recognized so I replaced it AGAIn and still saying not recognized. I have some urgent printing to do and need HELP!
Submitted: 2 years ago.
Category: Printers
Expert:  Michelle replied 2 years ago.
Hi, My name is ***** ***** i will be assisting you
Please confirm that have you used the same 225PGBK ink on this printer before or are you using it for the first time