Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a epson workforce 840 printer and the cyan wont work…

Customer Question
i have a epson workforce...
i have a epson workforce 840 printer and the cyan wont work even after ive cleaned the heads 3 times
Submitted: 3 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 1 minute by:
6/28/2015
Technician: Freddy M., Technician replied 3 years ago
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,414
Experience: Years of IT and customer support experience
Verified
.
Hello my name is***** look forward to assisting and am very sorry to hear that you are having this problem. I want to warn you that it is possible you will need to replace a part in order to fix this. There are a few different things that can cause this and a couple different parts so we would need to troubleshoot to find out for sure. Have you tried cleaning it by hand yet?
.
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Ive cleaned the heads over and over and it still wont print
ive cleaned the heads over and over and it still wont print right its missing alot of lines … read more
Ameen Khan
Ameen Khan
Senior IT Support Specialist
Information Technology Management / Computer Science
76 satisfied customers
Print WF-3640 will not print in color. It is installed on an
print WF-3640 will not print in color. It is installed on an IMAC with latest update. … read more
Josh
Josh
It Support Specialist
Associate Degree
5,158 satisfied customers
I have Epson WorkForce 3640. I connect to it from PC. The
I have Epson WorkForce 3640. I connect to it from PC. The yellow ink cartridge stopped working so I first ran a printhead cleaning cycle. That did not clear up the problem. So I purchased printhead cl… read more
jeffreybongers
jeffreybongers
ICT Support 1/2/3/ Line
Information Technology
551 satisfied customers
My Epson workforce 545 just will not print cyan I have run
Hi. my Epson workforce 545 just will not print cyan I have run print head cleaning many times It just won't print cyan … read more
Shefin
Shefin
Printer and Office Equip. Specialist
Engineering Diploma
3,781 satisfied customers
Epson WF-2630 replaced Epson cartridges with generic brand
Epson WF-2630 replaced Epson cartridges with generic brand cartridges for black and cyan and they didn't work. Purchased Epson brand and now printer recognizes cartridges and that they are full of ink… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
My Epson Workforce 840 (on wireless LAN) does not produce an
My Epson Workforce 840 (on wireless LAN) does not produce an image when a document is sent from my Apple MacBook Air. I ran the nozzle/head cleaning process in the on-board utilities, but test sheets also come out blank. Cartridges check OK; relatively new (little print activity since installed). The printer "makes all the right noises", but produces only blank sheets. … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have just replaced the ink cartridges in my Workforce 525.
I have just replaced the ink cartridges in my Workforce 525. I replaced Bk2, Magenta and Cyan. My printer is saying it does not recognise the Magenta and Cyan even though they are 133 cartridges recom… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an epson Workforce 840. it will not print black ink.
I have an epson Workforce 840. it will not print black ink. i have cleaned the nozzle heads and done everything I can including trying two new inks. Working on important project. Help!… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I have an Epson Workforce 840 that will not print 3 of the
I have an Epson Workforce 840 that will not print 3 of the colors, cleaned heads several times but still wont work... … read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
I Have a HP Photosmart 7525 Printer I Cant get to print in
I Have a HP Photosmart 7525 Printer I Cant get to print in black The color works fine Iv change the cartages and clean the heads Get it to print black tex… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
i am back and i have a printer problem with my Epson wf-2540
i am back and i have a printer problem with my Epson wf-2540 printer. I can send print jobs to the printer and it will go through the motions and send the job. when the printer prints out the paper it… read more
D.Sandlin
D.Sandlin
Support Technician
6,708 satisfied customers
Epson WorkForce 1100. The magenta has stopped working. Ive
Epson WorkForce 1100. The magenta has stopped working. I've cleaned the print heads multiple times. I've replaced the cartridge twice. Everything else prints as it should. What can I do?… read more
MacTechTrainer
MacTechTrainer
Associate Degree
1,554 satisfied customers
I have tried the HP 8600 Pro multi-funtion printer and the
I have tried the HP 8600 Pro multi-funtion printer and the Epson Workforce 840 MFP; neither of their scanners are recoginzed by Windows 7. The only MFP that I have found to be compatible with Windows … read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
ON AN EPSON WORKFORCE 1100 — IT PRINTS USING ONLY BLACK AND
ON AN EPSON WORKFORCE 1100 — IT PRINTS USING ONLY BLACK AND CYAN. EVEN THOUGH MY MAGENTA AND YELLOW CARTRIDGES ARE FULL AND NEW, THAT IS NOT ALLEVIATING THE PROBLEM. I'VE DONE ALL THE DIAGNOSTICS AND … read more
Computer-Web-Justin
Computer-Web-Justin
129 satisfied customers
WORKFORCE 840 - I cannot get rid of the lines when I print
WORKFORCE 840 - I cannot get rid of the lines when I print photographs. They do not show up on regular work. I have cleaned the print heads twice and purchase Epson paper trying to correct the problem… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I have a new Epson SX610FW all in one and despite having put
I have a new Epson SX610FW all in one and despite having put in 2 new cyan cartridges and cleaned the head several times the cyan refused to be consistant. It was fine on Thursday last week when I lef… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My Epson Workforce 600 has gradually stopped printing any color.
My Epson Workforce 600 has gradually stopped printing any color. I've done nozzle checks because my magenta wasn't printing, and now my yellow and cyan have almost complete stopped printing. When I do… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My EPSON RX700 Printer works very well, except it SUDDENLY
My EPSON RX700 Printer works very well, except it SUDDENLY began to print color with overall CYAN tint...Following results were "test" print print COPIES onto high-gloss photo paper...Subject is excel… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x