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My Epson WF 7520 recently stopped printing from my computer…

Customer Question
Hello, My Epson WF 7520...
Hello, My Epson WF 7520 recently stopped printing from my computer in another room. Help!
Submitted: 2 years ago.Category: Printers
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Answered in 4 minutes by:
6/27/2015
Technician: Md. Sadique, Engineer replied 2 years ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,620
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
What is the operating system of your computer ?
for eg: windows 7, windows 8 etc.
Regards,
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Customer reply replied 2 years ago
Mac OS X, Version 10.9.5
Technician: Md. Sadique, Engineer replied 2 years ago
Would you like me to remote in your computer and work on the issue directly ?
With remote support, you can see everything I do on the screen, and you can stop any time using your mouse. And we have an A+ rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403"
Regards
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Customer reply replied 2 years ago
Does that make it easier for you to find the problem?
Customer reply replied 2 years ago
Hello?
Technician: Md. Sadique, Engineer replied 2 years ago
Yes, it makes thing convenient.
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Customer reply replied 2 years ago
okay, please go ahead.
Technician: Md. Sadique, Engineer replied 2 years ago
Please click this link: http://www.justanswer.com/remotedesktop/join.aspx?Session=c9e78e9c-f34c-46bb-b1b5-8b2a1833e704&Type=Java
Then you will be directed to a page. There you've to click on the green " I Agree" button then you will get a prompt to download Elsinore Screen connect.
Once you download the Elsinore Screen connect don't forget to run it because only downloading won't help me connect to your computer.
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Customer reply replied 2 years ago
I have to change my security settings before my computer will run it. Just a moment.
Technician: Md. Sadique, Engineer replied 2 years ago
No problem, take all the time you need.
I'm here only.
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Customer reply replied 2 years ago
Okay, now I have to download "Java something-or-other," which won't work with Chrome the browser I'm using, so I need to change browsers too.
Customer reply replied 2 years ago
How do I reconnect with you, Md. Sadique, after I switch browsers?
Technician: Md. Sadique, Engineer replied 2 years ago
You just need to go www.justanswer.com > then log in > if you don't have the login password ***** click on forgot password ***** enter your email address > a new password ***** be sent to your email > after logging in click My questions at the top > then click on this question to get back to this page.
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Customer reply replied 2 years ago
Sorry, this is getting frustrating. I will have to try again another time. Thank you.
Technician: Md. Sadique, Engineer replied 2 years ago
No problem just let me know when your convenient time. I'll come at that time and fix your issue.
Regards
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John
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5,081
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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