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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My Epson WF 7520 recently stopped printing from my computer

Customer Question

Hello, My Epson WF 7520 recently stopped printing from my computer in another room. Help!
Submitted: 2 years ago.
Category: Printers
Expert:  Md. Sadique replied 2 years ago.
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
What is the operating system of your computer ?
for eg: windows 7, windows 8 etc.
Customer: replied 2 years ago.
Mac OS X, Version 10.9.5
Expert:  Md. Sadique replied 2 years ago.
Would you like me to remote in your computer and work on the issue directly ?
With remote support, you can see everything I do on the screen, and you can stop any time using your mouse. And we have an A+ rating at the Better Business Bureau website:"
Customer: replied 2 years ago.
Does that make it easier for you to find the problem?
Customer: replied 2 years ago.
Expert:  Md. Sadique replied 2 years ago.
Yes, it makes thing convenient.
Customer: replied 2 years ago.
okay, please go ahead.
Expert:  Md. Sadique replied 2 years ago.
Please click this link:
Then you will be directed to a page. There you've to click on the green " I Agree" button then you will get a prompt to download Elsinore Screen connect.
Once you download the Elsinore Screen connect don't forget to run it because only downloading won't help me connect to your computer.
Customer: replied 2 years ago.
I have to change my security settings before my computer will run it. Just a moment.
Expert:  Md. Sadique replied 2 years ago.
No problem, take all the time you need.
I'm here only.
Customer: replied 2 years ago.
Okay, now I have to download "Java something-or-other," which won't work with Chrome the browser I'm using, so I need to change browsers too.
Customer: replied 2 years ago.
How do I reconnect with you, Md. Sadique, after I switch browsers?
Expert:  Md. Sadique replied 2 years ago.
You just need to go > then log in > if you don't have the login password ***** click on forgot password ***** enter your email address > a new password ***** be sent to your email > after logging in click My questions at the top > then click on this question to get back to this page.
Customer: replied 2 years ago.
Sorry, this is getting frustrating. I will have to try again another time. Thank you.
Expert:  Md. Sadique replied 2 years ago.
No problem just let me know when your convenient time. I'll come at that time and fix your issue.