Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Canon iP5000 and it will not print black Have replaced the two black cartridg…

Customer Question
Hi I have a Canon...
Hi I have a Canon iP5000 and it will not print black
Have replaced the two black cartridges, used alcohol on the bladder of the cartridges. Other colors print fine....no black...first problem I have had with this printer
Submitted: 3 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 18 minutes by:
6/27/2015
Technician: Shefin, Printer and Office Equip. Specialist replied 3 years ago
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,780
Experience: Working as tech support specialist with a worldwide computer manufacturer.
Verified
Hello!
Thank you for your question. I amCustomerand I look forward to helping you with your issue today.
Please try the following and let me know the response.
Remove all the ink cartridges from the machine.
Then clean the contacts on the cartridges as well as inside the machine itself. Inside means the printhead where the cartrdige seats.
Do this with a small amount of warm water on a cotton swab until no ink comes off on the swab.
If any of the other cartridges are low, empty, leaking or bulging replace them.
Then turn off the machine and unplug it for 5 minutes.
Plug it back it and wait for the insert cartridges message.
Insert the cartridges and check to see if the problem is still there.
If the issue still persists, try printhead cleaning using the printer control panel.
If the issue persists even after perforing all these operations, you have to replace the printhead of the printer. However, if the printer is too old, it is better to get a new printer, instead of replacing the printhead, or getting it repaired.
Unfortunately, except for business-grade workgroup printers, few modern printers are repairable, and fewer are worth repairing. Most printers are now manufactured to a "replace not repair" standard. To understand why this is the case, consider the cold, hard, real-world cost of repairing a printer.
If the issue persists, or you have any questions, please be back and let me know.
If you appreciate my service, please rate it EXCELLENT by clicking the EXCELLENT (5 Stars) and Submit. My goal is to provide you with excellent service – if you feel you have gotten anything less, please reply back, I am happy to address follow-up questions. Thank you for your business!
Thank you!
S H E F I N
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 6,780
6,780 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

6,780 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
Why does Canon MG6220 print images and color but not text?
Why does Canon MG6220 print images and color but not print black or text? I have replaced all cartridges. I have also performed nozzle checks. All clear.… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I just changed the big black ink cartridge on my MP500 printer
I just changed the big black ink cartridge on my MP500 printer and now it does not print using that cartridge. Verified that I installed the same ink # (5). Using official canon cartridge from a new b… read more
Mike Taylor
Mike Taylor
44 satisfied customers
My Lexmark Pro 700 Series will no longer print color. I have
My Lexmark Pro 700 Series will no longer print color. I have replaced all of the print cartridges with no luck. What should I do now?… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I have had a PIXMA IP5000 for some time - truly love it! I
I have had a PIXMA IP5000 for some time - truly love it! I had to change a couple of the small coulour cartridges and this worked fine (as it has done every time in the past). The printer later told m… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
our cannon 550I just stopped printing in color We checked
our cannon 550I just stopped printing in color We checked all the settings and they are on color there is sufficient in in cartridges (nearly all full) deep cleaning was run when run color test nothin… read more
Mike6708
Mike6708
Enrolled in associates degree
579 satisfied customers
MY mp760 Printer will only print in black - have done all
MY mp760 Printer will only print in black - have done all the routine maintenance - help please - maureen… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
Canon All in One Multi-Pass MP 730 My printer will not print
Canon All in One Multi-Pass MP 730 My printer will not print using blackink. I have cleaned the black-print cartridge area with an alcohol swab (as instructed the last time over a year ago, when we ha… read more
Wendell Huneycutt
Wendell Huneycutt
Senior Technician
Associate Degree
107 satisfied customers
Black ink wont print. I have put in new black cartridge and
Black ink wont print. I have put in new black cartridge and did the cleaning procedure suggested. Still wont print black. Marlene… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
My black ink cartridge recently ran out of ink after a lot
My black ink cartridge recently ran out of ink after a lot of printing over this past weekend. I replaced the black cartridge with a new one and the printer status reflects the new full ink cartridge.… read more
Richard
Richard
Retired
Associate Degree
1,593 satisfied customers
I was given a new Canon PIXMA IP5000 5 years ago. I left the
I was given a new Canon PIXMA IP5000 5 years ago. I left the printer cartridges in place after printing a few pages. Now I have tried to resurrect this printer and the color cartridges supply color, b… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
We have a PIXMA IP5000 printer; worked perfectly until today.
We have a PIXMA IP5000 printer; worked perfectly until today. It ran out of yellow and cyan ink (#6) We replaced the two cartridges and now the colors are all wrong; too much green. We did a maintenan… read more
Sudipto
Sudipto
Engineer
High School or GED
1,172 satisfied customers
My Canon Pixma MP750 will print color drawings from my Planit
My Canon Pixma MP750 will print color drawings from my Planit Salutions program, but will not print text with the acception of E-mail addresses. I have cleaned the ink well and connections also have d… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
My PIXMA MP800 will not print. Ive run all of the checks and
My PIXMA MP800 will not print. I've run all of the checks and took out the print head and cleaned it as directed. The nozzle check pattern doesn't print out at all, but I do get the colored bars to pr… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
My Canon ip5000 does not print the red color. All other colors
My Canon PIXMA ip5000 does not print the red color. All other colors and blacks print well. This has just happened this past week. I removed the majenta ink tank which was full of ink and replaced it … read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
Im using PIXMA Pro 9000 and suddenly all my prints are looking
I'm using PIXMA Pro 9000 and suddenly all my prints are looking like black/blue duotones. Any suggestions you have will be hugely appreciated! Dick Buckley - Marblehead, MA… read more
JeffreyLDyer
JeffreyLDyer
Bachelor\u0027s Degree
243 satisfied customers
I have a canon MP210 printer that will not print in black.
I have a canon MP210 printer that will not print in black. I have reset printer as well as changed the ink cartridge twice. Any ideas?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Canon IP 4300 - Magenta and cyan fail to print. Gets worse
Canon IP 4300 - Magenta and cyan fail to print. Gets worse with each cleaning Have replaced tanks. New print head?… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
I have a Canon 6400. Black cartridge Error 0280A. I have 4
I have a Canon 6400. Black cartridge Error 0280A. I have 4 black cartridges. None work. How can I overide error. I do not care if machine is damaged. I just need to print.… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x