Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have a Brother printer that keep giving me message that my…

Customer Question
I have a Brother printer...
I have a Brother printer that keep giving me message that my "printer is offline" when I'm trying to print something. I tried clearing it and even shut off my laptop to start the printing command over, again to no avail. The serial number for my printer is: U63536M4F 189436. Thanks.
Submitted: 3 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
6/27/2015
Technician: Md. Sadique, Engineer replied 3 years ago
Md. Sadique
Md. Sadique, Engineer
Category: Printers
Satisfied Customers: 3,666
Experience: Electronics engineer with 7+ years of experience in repairing office equipments & printers
Verified
Hello and thanks for your question. I look forward to assisting you today with the best answer possible.
What is the operating system of your computer?
for eg: windows 7, windows 8 etc.
Is your printer connected to your computer wirelessly or via USB cable?
Regards
Ask Your Own Printers Question
Customer reply replied 3 years ago
(Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 years ago
I have Windows 8 and I'm not sure about if its wireless or not. Is it just a matter of plugging it out and in again?
Technician: Md. Sadique, Engineer replied 3 years ago
Would you like me to remote in your computer and work on the issue directly ?
With remote support, you can see everything I do on the screen, and you can stop any time using your mouse. And we have an A+ rating at the Better Business Bureau website:
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403"
Regards
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Shefin Your Own Question
Shefin
Shefin
Shefin, Printer and Office Equip. Specialist
Category: Printers
Satisfied Customers: 3,781
3,781 Satisfied Customers
Experience: Working as tech support specialist with a worldwide computer manufacturer.

Shefin is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,781 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

3,666 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
My Brother MFC-J870DW printer shut off after plugging it in,
My Brother MFC-J870DW printer shut off after plugging it in, in about 2 minutes. I have tried different outlets and in about 2 minutes It goes blank again. No error message and cannot print when it is… read more
Michelle
Michelle
Manager operations
Bachelor\u0027s Degree
1,279 satisfied customers
, I have a Brother 240c inkjet printer that has been
I have a Brother 240c inkjet printer that has been flashing codes 30 or 50 and unable to print. I have cleaned and done maintenance but no response. I looked up code 50 and it said that I have reached the prescribed number of pages and that I will need to replace the drum printer thought none are available. … read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
~ I have a Canon Pixma MG5320 printer. I tried to print on
Hi There ~ I have a Canon Pixma MG5320 printer. I tried to print on paper that was too thin and had a couple of paper jams. I believe I cleared the jams as I don't see any paper stuck in the printer. … read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
When I tried to print I received a message saying the printer
When I tried to print I received a message saying the printer was offline. How do I get it back online. My screen is blank. My modem lights are all lighted including the online light. The printer is c… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
Epson NX400 printer: Ive always been able to troubleshoot
Epson NX400 printer: I've always been able to troubleshoot this unit, til now. Strange succession of problems. Was told to replace Cyan ink, which I did. Afterwards, would 'connect' to print. Would ju… read more
Nathan
Nathan
Bachelors of Science
14 satisfied customers
Brother printer MFC-845CW on a home network where the printer
Brother printer MFC-845CW on a home network where the printer is a network printer. I can add the printer to the computers on the network and they will work fine. When I shut down a computer, the next… read more
Nedim Milanovic
Nedim Milanovic
Manager
High School or GED
176 satisfied customers
My wireless laptop says my Brother printer is offline and I
My wireless laptop says my Brother printer is offline and I can't find out how to put in online. The printer works with my desktop.… read more
Jamie Lee
Jamie Lee
Computer Repair Consultant/ Breakfix Tec
A+ Computer Technician Certificatio
269 satisfied customers
Wireless printer HP Office Jet 7500A e910. It will print
Wireless printer HP Office Jet 7500A e910. It will print printing queue as computer is restarted but after reboot it will not print on command?… read more
Sowrav D.
Sowrav D.
Printer Technician
Bachelor\u0027s Degree
9 satisfied customers
I have an HP printer and was printing items off the email,
I have an HP printer and was printing items off the e'mail, when an item I wanted to print did not do so. The light on the start button keeps flashing, but the printer will not respond to turn off, or… read more
robert
robert
Bachelor's Degree
2,594 satisfied customers
HP officejet pro 8500 A909; network is wireless with
HP officejet pro 8500 A909; network is wireless with ethernet plugged from printer to Lynksys router; Toshiba laptop E105-S1802; Windows 7. Printer worked perfectly until the past month or so. Then, p… read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
My Brother wireless printer is always offline. Apparantly,
My Brother wireless printer is always offline. Apparantly, this is a known problem with Windows 7. The problem is with a Dell laptop. I have turned a parameter SNMP Enabled on Printer Features/Port of… read more
AnswerManCharles
AnswerManCharles
Technical Specialist
Vocational, Technical or Trade Scho
7 satisfied customers
I have a Brother HL 4040CN. It was running on a network just
I have a Brother HL 4040CN. It was running on a network just fine. I moved the hub and want to attach the printer to a local computer. I created a new local printer with no problem, and my computer se… read more
Mary
Mary
Digital Printing Consultant
Master\u0027s Degree
248 satisfied customers
My HP Officejet J4680 says its offline, but I can seem to
My HP Officejet J4680 says it's offline, but I can seem to get it back online. I'm using wireless. I tried turning it on and off, and unplugging it, but it won't come back on line. Other functions wor… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
I have an Acer Aspire 5251. I have 2 printers at home that
I have an Acer Aspire 5251. I have 2 printers at home that are hooked up to desk top computers and my work computer at the office all listed on my printer list. All worked until about 2 weeks ago. The… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have an MFC 465CN which is on a network and connected to
I have an MFC 465CN which is on a network and connected to my laptop via a wireless router. I tried to print something today and it will not print and only shows as error in the Print Manager. My lapt… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I own a HP 890c and it has been fabulous until yesterday, it
I own a HP 890c and it has been fabulous until yesterday, it will not read or understand a print command from my IBM R40 or my friends IBM T60. I have tried different cables from computer to printer. … read more
holyoke_ma_comp
holyoke_ma_comp
Bachelor\u0027s Degree
103 satisfied customers
Hello I have a Canon MX860 multifunction printer, a new
Hello I have a Canon MX860 multifunction printer, a new windows 7 PC laptop and a wireless router. My brother, who is a network expert, set it all up for me and for a while, I could print wirelessly. … read more
expresshelpline
expresshelpline
Bachelor's Degree
470 satisfied customers
My 6180 printer kept giving me Ink System Failure error code
My 6180 printer kept giving me Ink System Failure error code 0xc19a0022. Tried the reset option several times and it kept happening. Now my printer won't turn back on. It keeps trying to but shuts dow… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x